Community Investing and Development - Program Analyst

Citi; Mumbai; On-site; INR 450,000 - 600,000; Full time

Job summary

Citi is seeking an adaptable Administrative Assistant to support the CID team in Mumbai. The role involves coordinating calendars, arranging domestic and international travel, and handling expense reports with Citi Travel & Expense systems.

The candidate should have strong MS Office skills, excellent organization, and the ability to work independently in a dynamic environment with multiple priorities. This is a full-time position based in Mumbai, India.

Qualifications

• Previous administrative or office management experience preferred.
• Strong proficiency in Microsoft Office (PowerPoint, Excel, Word, Outlook) and the ability to quickly learn new systems and leverage AI-enabled tools.
• Self-starter with strong attention to detail and ability to work independently while managing multiple priorities.
• Excellent organizational, coordination, and project management skills.
• Strong written and verbal communication skills with external stakeholders.

Responsibilities

• Provide administrative and operational support to the CID team, focusing on Directors of CSR India and International Community Relations.
• Coordinate calendars for Directors, schedule meetings, and track follow-up actions.
• Arrange domestic and international travel, itineraries, and logistics for Directors.
• Prepare, reconcile, and track expense reports through Citi Travel & Expense systems.

Skills

MS Office proficiency

Strong communication

Organizational skills

Tools

PowerPoint

Excel

Word

Outlook

AI-enabled tools

Job description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Citi’s Enterprise Services and Public Affairs (ESPA) aims to enhance how our stakeholders perceive and experience Citi. We manage our reputation by engaging with our stakeholders and delivering great spaces and services to colleagues and clients.

Description

Key Responsibilities

• Provide administrative and operational support to the CID team, with a primary focus on supporting the Directors of CSR India and International Community Relations, including coordinating team meetings, maintaining distribution lists, facilitating organizational updates and tracking action plans and assisting with follow-up activities.
• Manage and coordinate calendars for the Director of CSR India and the Director of International Community Relations, including scheduling meetings, prioritizing requests, and tracking follow-up actions.
• Coordinate domestic and international travel arrangements, including itineraries, agendas, briefing materials, and logistics support for the Directors.
• Prepare, submit, reconcile, and track corporate expense reports through Citi Travel & Expense systems, ensuring accuracy and compliance with company policies.
• Prepare, format, and maintain presentations, spreadsheets, reports, meeting materials, and other business documents to support team activities and leadership communications and follow-ups.
• Provide administrative support for employee engagement and volunteerism initiatives, assisting with coordination, communications, tracking, and execution of selected activities and campaigns.
• Support coordination of cross-regional initiatives and activities, including helping facilitate planning and execution activities such as monitoring and follow-up support.
• Support leadership participation in internal and external events and working groups, through meeting coordination, logistics management, and materials preparation.
• Manage administrative processes, including ordering supplies and processing invoices through the Procure-to-Pay system.
• Maintain shared team knowledge resources, databases, and tracking tools, including CRM entries, visibility pipeline updates and related records.
• Support ongoing efforts to improve team processes, organization, and operational effectiveness.
• Assist with data collection, reporting, tracking, and special projects to support team operations and strategic priorities.

Qualifications

• Previous administrative or office management experience preferred. Interest in or exposure to community investing, philanthropy, or corporate social responsibility is also preferred.
• Strong proficiency in Microsoft Office (PowerPoint, Excel, Word, Outlook) and the ability to quickly learn new systems and leverage AI-enabled tools.
• Self-starter with strong attention to detail and the ability to work independently while managing multiple priorities.
• Excellent organizational, coordination, and project management skills.
• Strong written and verbal communication skills with the ability to interact professionally with colleagues and external stakeholders.
• Proven ability to manage competing priorities, exercise sound judgment, and consistently meet deadlines in a fast-paced environment.

Job Family Group

Communications and External Relations

Job Family

Community Development

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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