Community Engagement Associate

Chargebee; Chennai District; On-site; INR 400,000 - 600,000; Full time

Job summary

Chargebee seeks a Community Engagement Associate to represent the brand in online communities such as Reddit, Discord, Slack, and forums. The role suits a fresh graduate or up to two years of experience, requiring curiosity, resourcefulness, and enthusiasm for real-time conversations.

You will ask thoughtful questions, spark discussions, monitor sentiment, and help shape Chargebee's perception through authentic engagement.

Qualifications

• Excellent written and spoken communication across Reddit, Discord, X and other channels.
• Curiosity and genuine interest in understanding people and engagement.
• Ability to read community dynamics and adapt tone across spaces.
• Self-driven, proactive and able to work independently in ambiguity.

Responsibilities

• Monitor and actively engage in online communities (Reddit, Discord, Slack, tech forums, Twitter Spaces, LinkedIn discussions) where our target audiences—SaaS founders, developers, finance teams, and subscription billing enthusiasts—spend time.
• Ask thoughtful, genuine questions and spark meaningful conversations about subscription billing, revenue management, and recurring revenue challenges to understand community needs and pain points.
• Respond authentically to community questions and comments about Chargebee, drawing on product knowledge. Escalate complex or critical issues to appropriate teams.
• Track and analyze community sentiment and trends. Share weekly insights with the Marketing and Product teams to inform strategy.
• Identify potential advocates and customers. Build genuine relationships and maintain regular conversations with active community members.
• Create and share community-focused content (insights, tips, discussion prompts) across channels to drive engagement and visibility of Chargebee.
• Participate in or help organize community events, AMAs, webinars, or initiatives to deepen relationships and gather feedback.
• Establish community guidelines and moderate discussions to foster healthy, welcoming conversations.
• Experiment with new communities and emerging platforms. Test engagement approaches and recommend which channels to prioritize based on audience activity and ROI.

Skills

Exceptional communication

Curiosity

Social awareness

Critical thinking

Authentic presence

Ambiguity tolerance

SaaS knowledge

Social media experience

Independent working

Job description

Chargebee is a leading provider of billing and monetization solutions, empowering businesses with recurring revenue models to streamline revenue and finance operations, capture actionable insights, and drive growth.

Chargebee is trusted by businesses of all sizes, including Zapier, LegalZoom, Lambda, Freshworks, DeepL, Condé Nast, and Pret a Manger, and is proud to have been consistently recognized by customers as a Leader in Subscription Management on G2.

With headquarters in North Bethesda, Maryland, our team members are based primarily in India, the U.S., and Europe.

About the Team

The Marketing team at Chargebee drives revenue growth and brand awareness by capturing demand and delivering exceptional experiences to prospects and customers. The Community Engagement function owns the strategy and execution of grassroots community programs across social platforms, forums, Reddit, X, Discord, and other channels where our target audiences congregate. This function builds authentic relationships, listens to community sentiment, and represents the Chargebee brand while driving genuine engagement and advocacy among developers, founders, and billing professionals.

About the Role

As Community Engagement Associate, you'll be the voice and presence of Chargebee in online communities, representing the brand while authentically engaging with our audience across Reddit, Discord, Slack communities, forums, and emerging social channels. This role is perfect for someone fresh out of college or with up to two years of work experience. We're looking for someone curious, resourceful, and energized by real-time conversations. You'll ask thoughtful questions and spark discussions. You'll monitor community sentiment and help shape how people perceive Chargebee through genuine, direct engagement. You'll work alongside the broader Marketing team while having autonomy to explore communities, build relationships, and represent the brand in spaces where our customers and prospects naturally congregate.

What You'll Do

• Monitor and actively engage in online communities (Reddit, Discord, Slack, tech forums, Twitter Spaces, LinkedIn discussions) where our target audiences—SaaS founders, developers, finance teams, and subscription billing enthusiasts—spend time
• Ask thoughtful, genuine questions and spark meaningful conversations about subscription billing, revenue management, and recurring revenue challenges to understand community needs and pain points
• Respond authentically to community questions and comments about Chargebee, drawing on product knowledge. Escalate complex or critical issues to appropriate teams.
• Track and analyze community sentiment and trends. Share weekly insights with the Marketing and Product teams to inform strategy.
• Identify potential advocates and customers. Build genuine relationships and maintain regular conversations with active community members.
• Create and share community-focused content (insights, tips, discussion prompts) across channels to drive engagement and visibility of Chargebee.
• Participate in or help organize community events, AMAs, webinars, or initiatives to deepen relationships and gather feedback.
• Establish community guidelines and moderate discussions to foster healthy, welcoming conversations.
• Experiment with new communities and emerging platforms. Test engagement approaches and recommend which channels to prioritize based on audience activity and ROI.

What You'll Bring

• Exceptional communication skills. You express ideas clearly and persuasively across written (Reddit, Discord, X) and spoken channels.
• Natural curiosity and genuine interest in understanding people, their problems, and what drives community engagement.
• Social awareness and intuition: ability to read community dynamics, adapt your tone and approach, and understand unspoken cues across different spaces.
• Strong critical thinking. You ask great questions, listen deeply, and think beyond surface-level answers.
• Authentic presence. You represent the brand while staying true to yourself and resonating with communities.
• Ability to thrive in ambiguity and self-direct. This role will evolve, and you'll help shape what it becomes.
• Basic understanding of SaaS, subscription business models, or recurring revenue concepts (or willingness to learn quickly).
• Demonstrated experience in social media and online communities. Familiarity with Reddit, Discord, Twitter, or similar platforms and how they work.
• Ability to work independently and take initiative while collaborating with a supportive team.

Nice to Have

• Community management, customer success, or customer support background
• Track record building or moderating online communities
• Familiarity with developer communities or technical audiences
• Content creation experience (writing, video, or design)
• Analytics or data analysis skills
• Knowledge of subscription billing, fintech, or revenue operations