Communication and Fulfillment Senior Associate

Tasknova Solutions Pvt Ltd; Dadri; On-site; INR 350,000 - 650,000; Full time

Job summary

Tasknova Solutions Pvt Ltd is seeking a proactive Customer Support Specialist to manage US-based customer communications across calls, emails, and other channels. You will coordinate inventory fulfillment, resolve queries, and uphold pricing accuracy in a fast-paced environment.

The role demands excellent English, strong multitasking, and the ability to work a 24/7 shift pattern, including nights and weekends, in an India-based office.

Qualifications

• Excellent verbal and written English communication skills.
• Strong telephone etiquette and confidence in handling US customers.
• Good email-writing and inbox-management skills.
• Strong attention to detail and accuracy.
• Good commercial awareness and negotiation skills.
• Ability to think quickly and work independently.
• Good knowledge of Windows OS and general computer applications.
• Ability to multitask in a fast-paced environment.
• Willingness to work in 247 rotational shifts, including nights, weekends and holidays.

Responsibilities

• Handle inbound and outbound calls with US-based customers.
• Communicate professionally through calls, emails, and other communication channels.
• Manage and respond to multiple email inboxes efficiently.
• Coordinate and ensure accurate and timely Inventory fulfillment.
• Handle customer queries, changes, confirmations, and issue resolution.
• Use sound judgment and creative problem-solving to resolve customer situations.
• Protect company margins and identify commercially sensible solutions.
• Maintain accuracy across customer, ticket, pricing, and transaction details.
• Coordinate with internal teams to ensure smooth operations.

Skills

Excellent English communication

Telephone etiquette

Email writing & inbox management

Attention to detail

Commercial awareness & negotiation

Independent working

Windows OS knowledge

Multitasking

Willingness for 24/7 shifts

Job description

Key Responsibilities

• Handle inbound and outbound calls with US-based customers.
• Communicate professionally through calls, emails, and other communication channels.
• Manage and respond to multiple email inboxes efficiently.
• Coordinate and ensure accurate and timely Inventory fulfillment.
• Handle customer queries, changes, confirmations, and issue resolution.
• Use sound judgment and creative problem-solving to resolve customer situations.
• Protect company margins and identify commercially sensible solutions.
• Maintain accuracy across customer, ticket, pricing, and transaction details.
• Coordinate with internal teams to ensure smooth operations.

Preferred candidate profile

• Excellent verbal and written English communication skills.
• Strong telephone etiquette and confidence in handling US customers.
• Good email-writing and inbox-management skills.
• Strong attention to detail and accuracy.
• Good commercial awareness and negotiation skills.
• Ability to think quickly and work independently.
• Good knowledge of Windows OS and general computer applications.
• Ability to multitask in a fast-paced environment.
• Willingness to work in 247 rotational shifts, including nights, weekends, and holidays.