Commercial Excellence Leader

Jobtailor; Bengaluru; Hybrid; INR 3,500,000 - 6,500,000; Full time

Job summary

Jobtailor seeks a senior leader to establish and transform Solventum’s Commercial Excellence India capability center within the Commercial Experience framework. You will own India-based Commercial Excellence and adjacent talent, driving hiring, onboarding, coaching, performance routines, and retention.

You will oversee transitions across Sales Productivity, CRM Administration, PACE, and Samples Management; define SLAs, handoffs, governance, and cost controls; build talent structures across

Qualifications

• Ten or more years of progressive leadership experience in Global Capability Centers, shared services, commercial operations, delivery operations, or comparable matrixed service environments.
• Demonstrated experience standing up, scaling, or transforming a GCC or capability center in India, including hiring, onboarding, stabilization, and service governance.
• Proven ability to lead cross-functional teams spanning operational delivery, CRM or workflow support, application delivery, data, automation, and AI-enabled operations.
• Experience leading transitions involving knowledge transfer, shadow periods, cutover plans, post-cutover support, and measurable business-continuity controls.
• Fluency in software delivery, data engineering, automation, workflow orchestration, and AI-enabled operations sufficient to set standards and make resource decisions.
• Working knowledge of commercial domains such as sales operations, CRM administration, samples management, commercial analytics, service operations, pricing, or contracting.
• Strong stakeholder management across regions, cultures, time zones, and functions.
• Change leadership capability to move a new organization from setup to stable delivery and sustained transformation.
• Ability to work in Bangalore in a hybrid arrangement.

Responsibilities

• Establish, stabilize, and transform Solventum’s Commercial Excellence India capability center.
• Provide local leadership for India-based Commercial Excellence and adjacent Commercial Experience talent.
• Lead hiring, onboarding, engagement, coaching, performance routines, development planning, and retention.
• Coordinate transitions across Sales Productivity, CRM Administration, PACE, and Samples Management.
• Establish handoffs, SLAs, escalation paths, quality checks, coverage windows, and stabilization plans.
• Build talent structures spanning operational delivery, CRM support, case management, application delivery, data engineering, automation, and AI-enabled operations.
• Lead process discovery, redesign, automation, AI enablement, workflow orchestration, self-service, and digital-service development.
• Monitor service levels, quality, cost, risk, employee experience, and stakeholder satisfaction.
• Maintain transparent capability-center economics, including savings, productivity improvements, and reinvestment opportunities.
• Report performance, risks, decisions needed, and value delivered to Commercial Experience leadership, GBS partners, and contributing function leaders.
• Travel domestically up to 20% as needed.

Skills

Global Capability Center Leadership

Operational Delivery Management

AI-Enabled Operations

Stakeholder Management

Change Leadership

Cross-Functional Team Leadership

Data Engineering

Automation

Workflow Orchestration

CRM Administration

Commercial Analytics

Sales Operations

Service Operations

Application Delivery

Tools

CRM Systems

Digital Services

Self-Service Platforms

Quality Check Systems

Transition Management Tools

Job description

• Establish, stabilize, and transform Solventum’s Commercial Excellence India capability center


• Provide local leadership for India-based Commercial Excellence and adjacent Commercial Experience talent


• Lead hiring, onboarding, engagement, coaching, performance routines, development planning, and retention


• Coordinate transitions across Sales Productivity, CRM Administration, PACE, and Samples Management


• Establish handoffs, SLAs, escalation paths, quality checks, coverage windows, and stabilization plans


• Build talent structures spanning operational delivery, CRM support, case management, application development, data engineering, automation, and AI-enabled operations


• Lead process discovery, redesign, automation, AI enablement, workflow orchestration, self-service, and digital-service development


• Monitor service levels, quality, cost, risk, employee experience, and stakeholder satisfaction


• Maintain transparent capability-center economics, including savings, productivity improvements, and reinvestment opportunities


• Report performance, risks, decisions needed, and value delivered to Commercial Experience leadership, GBS partners, and contributing function leaders


• Travel domestically up to 20% as needed

Requirements

• Ten or more years of progressive leadership experience in Global Capability Centers, shared services, commercial operations, delivery operations, or comparable matrixed service environments


• Demonstrated experience standing up, scaling, or materially transforming a GCC or capability center in India, including hiring, onboarding, stabilization, and service governance


• Proven ability to lead cross-functional teams spanning operational delivery, CRM or workflow support, application delivery, data, automation, and AI-enabled operations


• Experience leading transitions involving knowledge transfer, shadow periods, cutover plans, post-cutover support, and measurable business-continuity controls


• Fluency in software delivery, data engineering, automation, workflow orchestration, and AI-enabled operations sufficient to set standards and make resource decisions


• Working knowledge of commercial domains such as sales operations, CRM administration, samples management, commercial analytics, service operations, pricing, or contracting


• Strong stakeholder management across regions, cultures, time zones, and functions


• Change leadership capability to move a new organization from setup to stable delivery and sustained transformation


• Ability to work in Bangalore in a hybrid arrangement

Core Competencies

Demonstrates extensive leadership in establishing and transforming Global Capability Centers, with a focus on operational delivery, CRM support, and AI-enabled operations. Proven ability to manage stakeholder relationships and drive change leadership for sustained organizational transformation.

Highest-signal resume keywords

• Global Capability Center Leadership


• Operational Delivery Management


• AI-Enabled Operations


• Stakeholder Management


• Change Leadership

Hard Skills

• Data Engineering


• Automation


• Workflow Orchestration


• CRM Administration


• Commercial Analytics


• Sales Operations


• Service Operations


• Application Delivery


• Performance Reporting


• Business Continuity Controls

Soft Skills

• Coaching


• Engagement


• Performance Management


• Cross-Functional Team Leadership


• Communication

Industry Keywords

• Commercial Excellence


• Shared Services


• Service Governance


• Matrixed Service Environments


• Capability Center Economics

Tools & Technologies

• CRM Systems


• Digital Services


• Self-Service Platforms


• Quality Check Systems


• Transition Management Tools