Command Centre Operator - Technical Support Level 1 and 2

Sopra Steria India Limited; Bengaluru; On-site; INR 450,000 - 700,000; Full time

Job summary

Sopra Steria India Limited in Bengaluru is seeking a Command Centre Operator for Tech Support L1/L2. The role requires 4+ years in command center or operations monitoring with engineering degree and strong ITIL knowledge.

You will handle L1/L2 support, log events accurately, work in shifts, and coordinate with technical teams using monitoring tools like Moogsoft, Splunk, Remedy or ServiceNow.

Qualifications

• 4+ years of command center or operations monitoring experience with engineering graduation.
• Strong analytical/problem-solving skills for L1/L2 support, with ITIL knowledge.
• Crisis management capability with accurate event logging/reporting and clear communication under pressure.
• Highly responsive, detail-oriented, organized, resilient, and flexible to work in shifts.
• Ability to take ownership of tasks and perform effectively in fast-paced environments.
• Hands-on experience with monitoring tools (Moogsoft, BPPM, Petrol, Splunk) and ITSM platforms (Remedy, ServiceNow).

Responsibilities

• Provide L1/L2 technical support from the command center.
• Log and escalate incidents with clear communication to relevant teams.
• Coordinate with technical teams and vendors during incidents.
• Monitor systems to ensure high availability and performance.

Skills

Command center experience

ITIL knowledge

Crisis management

Analytical/problem-solving

Shift flexibility

Ownership of tasks

Education

Engineering degree

Tools

Moogsoft

BPPM

Petrol

Splunk

Remedy

ServiceNow

Job description

Command Centre Operator (Tech Support L1 & L2)

Company Description

About Sopra Steria Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion. The world is how we shape it.

Job Description

Must-Have

• 4+ year of Command Center or operations monitoring experience with graduation (engineering preferred)
• Strong analytical/problem-solving skills for L1/L2 support, with ITIL knowledge
• Crisis management capability with accurate event logging/reporting and clear communication under pressure
• Highly responsive, detail-oriented, organized , resilient, and flexible to work in shifts
• Ability to take ownership of tasks and perform effectively in fast-paced environments

Good-to-Have

• Hands-on experience with monitoring tools (Moogsoft, BPPM, Petrol, Splunk) and ITSM platforms (Remedy, ServiceNow)
• Experience in support projects and coordinating with technical teams/vendors
• Exposure to producing precise communications in urgent situations
• Adaptability to evolving technologies, customer-focused mindset, and situational awareness
• Continuous learning attitude (ITIL, cybersecurity, automation)

Total Experience Expected: 02-04 years

Qualifications

Engg Graduate with 4+ years of experience

Additional Information

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.

Experience Level Senior Level