Command Centre Operator (Tech Support L1 & L2)

Sopra Steria; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Sopra Steria in Bengaluru is hiring a support engineer with 4+ years in command center or operations monitoring. You will engage in L1/L2 support, log incidents, and coordinate with technical teams to resolve issues in a fast-paced environment.

The role requires analytical thinkers with ITIL knowledge, ability to work in shifts, and proactive communication. Experience with tools like Splunk, Remedy, and ServiceNow is a plus.

Qualifications

• 4+ years of Command Center or operations monitoring experience with graduation (engineering preferred)
• Strong analytical/problem-solving skills for L1/L2 support, with ITIL knowledge
• Crisis management capability with accurate event logging/reporting and clear communication under pressure
• Highly responsive, detail-oriented, organized, resilient, and flexible to work in shifts

Skills

Command center experience

L1/L2 support

ITIL knowledge

Crisis management

Analytical thinking

Shift work adaptability

Education

Engineering degree

Tools

Moogsoft

Splunk

Petrol

Remedy

ServiceNow

Job description

About Sopra Steria

Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.

Company Description

Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.

Job Description

The world is how we shape it.

Must-Have

• 4+ year of Command Center or operations monitoring experience with graduation (engineering preferred)
• Strong analytical/problem-solving skills for L1/L2 support, with ITIL knowledge
• Crisis management capability with accurate event logging/reporting and clear communication under pressure
• Highly responsive, detail-oriented, organized, resilient, and flexible to work in shifts
• Ability to take ownership of tasks and perform effectively in fast-paced environments

Good-to-Have

• Hands-on experience with monitoring tools (Moogsoft, BPPM, Petrol, Splunk) and ITSM platforms (Remedy, ServiceNow)
• Experience in support projects and coordinating with technical teams/vendors
• Exposure to producing precise communications in urgent situations
• Adaptability to evolving technologies, customer-focused mindset, and situational awareness
• Continuous learning attitude (ITIL, cybersecurity, automation)

Total Experience Expected: 02-04 years

Qualifications

Engg Graduate with 4+ years of experience

Additional Information

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.