Collections Associate

Eagle Eye Networks; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Eagle Eye Networks in Bengaluru is seeking a proactive Collections & Cash Application Associate with 2.5-3 years of experience in Accounts Receivable, involving international collections across US, EMEA, and APAC, and cash application using Oracle NetSuite.

You will handle client calls, follow up on overdue invoices, resolve payment discrepancies, coordinate with Sales, Billing and Finance to ensure timely payments, maintain dispute trackers, and uphold accurate customer account balances while

Qualifications

• 2.5-3 years of relevant experience in Accounts Receivable, Collections, and Cash Application.
• Strong hands-on experience in international collections across US, EMEA, and APAC regions.
• Experience in NetSuite cash application activities.
• Experience in handling client calls independently and managing customer escalations.
• Good understanding of end-to-end Accounts Receivable processes.
• Experience in dispute resolution, deduction management, and reconciliation.
• Strong knowledge of AR aging, DSO, unapplied cash, and collection metrics.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, and follow-up skills.
• Ability to manage multiple customer accounts and prioritize activities based on business requirements.
• Good working knowledge of MS Excel, including VLOOKUP/XLOOKUP, Pivot Tables, filters, and basic data analysis.
• Ability to work with international customers across different time zones.

Responsibilities

• 1. Collections Management: Manage end-to-end collections activities for international customers across US, EMEA, and APAC regions.
• 2. Cash Application: Perform daily cash application activities, ensuring timely and accurate posting of customer payments.
• 3. Client Communication & Stakeholder Management: Independently handle customer calls and participate in regular collection review meetings.
• 4. Dispute & Deduction Management: Identify, investigate, and resolve invoice disputes and payment deductions.

Skills

International collections

AR aging & DSO

Cash application

MS Excel (VLOOKUP/XLOOKUP)

Customer communication

Dispute resolution

Analytical thinking

Education

Bachelor's degree in Commerce/Finance/Accounting

O2C / AR experience

Tools

Oracle NetSuite

Job description

Required Skills & Qualifications

• 2.5-3 years of relevant experience in Accounts Receivable, Collections, and Cash Application.
• Strong hands‑on experience in international collections covering US, EMEA, and APAC regions.
• Working knowledge and practical exposure to Oracle NetSuite, particularly cash application activities.
• Experience in handling client calls independently and managing customer escalations.
• Good understanding of end-to-end Accounts Receivable processes.
• Experience in dispute resolution, deduction management, and reconciliation.
• Strong knowledge of AR aging, DSO, unapplied cash, and collection metrics.
• Excellent verbal and written communication skills.
• Strong analytical, problem‑solving, and follow‑up skills.
• Ability to manage multiple customer accounts and prioritize activities based on business requirements.
• Good working knowledge of MS Excel, including VLOOKUP/XLOOKUP, Pivot Tables, filters, and basic data analysis.
• Ability to work with international customers across different time zones.

Preferred Skills

• Exposure to international payment methods, including ACH, wire transfers, SWIFT, and bank transfers.
• Understanding of credit management and customer credit terms.
• Experience working with high-volume AR portfolios.
• Exposure to automated collection tools and ERP-based reporting.
• Ability to identify process gaps and recommend improvements.

Educational Qualification

• Bachelors degree in Commerce, Finance, Accounting, or a related discipline.
• Relevant experience in Accounts Receivable / Order-to-Cash (O2C) operations.

1. Collections Management

• Manage end-to-end collections activities for international customers across US, EMEA, and APAC regions.
• Proactively follow up with customers through emails and calls to ensure timely collection of outstanding invoices.
• Monitor accounts receivable aging reports and prioritize collection efforts based on overdue balances.
• Drive collection targets and ensure adherence to defined DSO (Days Sales Outstanding) and cash flow objectives.
• Maintain regular follow-ups on outstanding invoices, payment commitments, and overdue accounts.
• Escalate high-risk and long-pending overdue accounts to the appropriate stakeholders.
• Maintain accurate records of collection activities, customer responses, and payment commitments.

2. Cash Application

• Perform daily cash application activities, ensuring timely and accurate posting of customer payments.
• Hands‑on experience with Oracle NetSuite for cash application and payment reconciliation.
• Identify and resolve unapplied, unidentified, and partially applied cash.
• Reconcile customer remittances against open invoices and ensure accurate allocation of payments.
• Handle payment discrepancies, short payments, overpayments, and deductions.
• Coordinate with customers and internal teams to obtain remittance details and resolve payment allocation issues.
• Ensure timely clearing of unapplied cash and maintain accurate customer account balances.

3. Client Communication & Stakeholder Management

• Independently handle customer calls and participate in regular collection review meetings.
• Communicate professionally with international customers regarding outstanding invoices, payment status, and account discrepancies.
• Build and maintain strong customer relationships to facilitate timely payments.
• Coordinate with internal teams, including Sales, Customer Support, Billing, and Finance, to resolve customer queries.
• Provide timely updates to customers and internal stakeholders on payment commitments and outstanding issues.
• Demonstrate confidence and professionalism while handling difficult customer conversations.

4. Dispute & Deduction Management

• Identify, investigate, and resolve invoice disputes and payment deductions.
• Analyze customer disputes related to pricing, billing discrepancies, missing invoices, credit notes, and service-related issues.
• Coordinate with relevant internal departments to ensure timely dispute resolution.
• Maintain a dispute tracker and follow up on open disputes until closure.
• Ensure disputed invoices are resolved within agreed timelines to avoid delays in collections.
• Identify recurring dispute patterns and highlight opportunities for process improvement.

We are looking for a proactive and detail-oriented Collections & Cash Application Associate with 2.5-3 years of experience in managing end-to-end Accounts Receivable (AR) operations. The ideal candidate should have strong hands‑on experience in international collections across US, EMEA, and APAC regions, cash application using Oracle NetSuite, customer relationship management, and dispute resolution.

The candidate should be comfortable handling client calls, following up on overdue invoices, resolving payment-related queries, and ensuring timely and accurate application of customer payments. Strong communication, analytical, problem‑solving, and stakeholder management skills are essential.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.