Collections Manager - Digital - Delhi

Creditsaison; Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A financial services company located in Delhi is seeking an experienced individual for a Collections Management role. The candidate should have 5-7 years of experience in collections, excellent communication skills, and a digital orientation. Responsibilities include managing a collections team, implementing strategies, and collaborating with other departments to achieve targets. This role offers a great opportunity in a growing organization.

Qualifications

• 5-7 years of experience in Collections.
• Experience handling unsecured products is an added advantage.

Responsibilities

• Drive the collections team to manage the assigned portfolio.
• Implement Collections Strategies effectively.
• Recruit and train in-house and outbound teams.
• Identify and empanel Collection agencies for coverage.
• Conduct field visits for resolution of allocated accounts.
• Achieve monthly and bucket-wise resolution targets.
• Manage NPA and Cost of Collections for the region.
• Collaborate with other teams for maximum recoveries.
• Present regional performance to Senior Management.
• Adhere to Collection Process and Legal guidelines.
• Ensure Collection Process and Legal guidelines are adhered to and Collections Code of Conduct is followed.

Skills

Collections management

Good communication skills

Digital orientation

Job description

Company: Credit Saison India

Credit Saison India (registered as Kisetsu Saison Finance (India) Private Limited) is an NBFC registered with the Reserve Bank of India (RBI). CS India is part of Saison International, the global business arm of Credit Saison with a focus on wholesale and direct lending as well as integrated tech partnerships with leading NBFCs and fintechs. In 2024, CS India received a US$145M strategic investment from Mizuho, its first capital injection from an external investor.

Currently, Credit Saison India has a branch network of over 40 physical offices across India, 1.2 million active loans, an AUM of over US$1.2B, and an employee base of over 800 people. Credit Saison India has achieved an AAA rating from CRISIL (a subsidiary of S&P Global) & CARE Ratings. The AAA rating reflects Credit Saison India’s operating track record and the support of its parent, Credit Saison.

More information about the company can be found at www.creditsaison.in.

Roles & Responsibilities

• Candidates should have 5-7 years of experience in Collections with good communication skills and digital orientation.
• Experience of handling unsecured products (Digital PL,) will be an added advantage.

Expectations and Responsibilities

• Managing the assigned portfolio by driving the collections team.
• Ensure implementation of Collections Strategies.
• Recruiting and Training In house as well as outbound teams.
• Identification and empanelment of Collection agencies to ensure proper collections coverage.
• Ensure field collection visits to customers for achieving resolution of allocated accounts.
• Responsible for achieving monthly targets and bucket wise resolution targets for the assigned region.
• Managing NPA and Cost of Collections for the Region.
• Ensure maximum recoveries by collaborating with other teams including Legal/Central collections.
• Achieve target collections of Charges and Late payment penalties.
• To regularly present the performance of the assigned Region to Senior Management.
• Ensure Collection Process and Legal guidelines are adhered to and Collections Code of Conduct is followed.