Zonal Collection Manager,North

Creditsaison; Delhi; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A leading non-bank financial company in New Delhi seeks a Collections Manager with over 15 years experience in Collections, including 5 years in team management. Responsibilities include managing teams, implementing collection strategies, ensuring adherence to legal guidelines, and achieving monthly targets. This role offers an opportunity to lead a dynamic team within a fast-growing financial environment.

Qualifications

• 15+ years of experience in Collections.
• 5+ years in a team management role.
• Experience handling unsecured products is advantageous.

Responsibilities

• Manage the assigned portfolio by driving the collections team.
• Implement Collections Strategies.
• Recruit and train in-house and outbound teams.
• Identify and empanel Collection agencies.
• Conduct field collection visits for resolution.
• Achieve monthly and bucket-wise resolution targets.
• Manage NPA and Cost of Collections.
• Collaborate with legal for maximum recoveries.
• Meet target collections of charges and late payment penalties.
• Present regional performance to Senior Management.
• Adhere to Collection Process and Legal guidelines.

Skills

Good communication skills

Digital orientation

Team management

Job description

About Credit Saison India:

Established in 2019, CS India is one of the country’s fastest growing Non-Bank Financial Company (NBFC) lenders, with verticals in wholesale, direct lending and tech-enabled partnerships with Non-Bank Financial Companies (NBFCs) and fintechs. Its tech-enabled model coupled with underwriting capability facilitates lending at scale, meeting India’s huge gap for credit, especially with underserved and under penetrated segments of the population.

Credit Saison India is committed to growing as a lender and evolving its offerings in India for the long-term for MSMEs, households, individuals and more. CS India is registered with the Reserve Bank of India (RBI) and has an AAA rating from CRISIL (a subsidiary of S&P Global) and CARE Ratings.

Currently, CS India has a branch network of 45 physical offices, 1.2 million active loans, an AUM of over US$1.5B and an employee base of about 1,000 people.

Credit Saison India (CS India) is part of Saison International, a global financial company with a mission to bring people, partners and technology together, creating resilient and innovative financial solutions for positive impact.

Across its business arms of lending and corporate venture capital, Saison International is committed to being a transformative partner in creating opportunities and enabling the dreams of people.

Based in Singapore, over 1,000 employees work across Saison’s global operations spanning Singapore, India, Indonesia, Thailand, Vietnam, Mexico, Brazil.

Saison International is the international headquarters (IHQ) of Credit Saison Company Limited, founded in 1951 and one of Japan’s largest lending conglomerates with over 70 years of history and listed on the Tokyo Stock Exchange. The Company has evolved from a credit-card issuer to a diversified financial services provider across payments, leasing, finance, real estate and entertainment.

Job Location - New Delhi

Roles & Responsibilities

1. Candidates should have 15+ years of experience in Collections with good communication skills and digital orientation.
2. Candidates should have a team management role for 5+ years.
3. Experience of handling unsecured products (SME BL and PL) will be an added advantage.

Expectations and Responsibilities:

1. Managing the assigned portfolio by driving the collections team.
2. Ensure implementation of Collections Strategies.
3. Recruiting and Training In house as well as out bound teams.
4. Identification and empanelment of Collection agencies to ensure proper collections coverage.
5. Ensure field collection visits to customers for achieving resolution of allocated accounts.
6. Responsible for achieving monthly targets and bucket wise resolution targets for the assigned region.
7. Managing NPA and Cost of Collections for the Region.
8. Ensure maximum recoveries by collaborating with other teams including Legal/Central collections.
9. Achieve target collections of Charges and Late payment penalties.
10. To regularly present the performance of the assigned Region to Senior Management.
11. Ensure Collection Process and Legal guidelines are adhered to and Collections Code of Conduct is followed.