Collections Executive - Retail MFB

Tata Capital; Kundagola; On-site; INR 350,000 - 520,000; Full time

Job summary

Tata Capital in Karnataka is seeking a Graduate in a debt collection role to drive receivables across multiple sources. You will negotiate payment schedules, manage delinquency buckets, and maintain accurate customer records while preserving client relationships.

The incumbent will address non-payments and discrepancies, process adjustments, and coordinate with agencies for asset tracing and repossession support when required. This is a hands-on collection role based in Karnataka, India.

Qualifications

• Graduate with basic knowledge of receivables collection.
• Strong negotiation and customer service skills.
• Ability to maintain accurate customer records and perform reconciliations.

Responsibilities

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation.
• Keep track of the portfolio for specific buckets and focus on reducing delinquency and non-starters.
• Provide efficient customer service regarding collection issues and process refunds/adjustments.
• Monitor customer accounts for non-payments, delays, and irregularities; make calls and process credit memos as needed.
• Ensure customer files are updated with contact attempts and communications received about debt.

Skills

Debt collection

Negotiation

Customer service

Account reconciliation

Credit memos

Education

Graduate

Job description

Key Objective of the Job:

- To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Major Deliverables:

• Correspond with multiple sources to negotiate payment schedules that suit the customer s current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments
• Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency s tracing team and suggest remedial course of action.
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification: Graduate