Collection Senior Associate

Manipal Health Enterprises; Ranchi; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Manipal Hospitals is seeking a Collection Lead to oversee the revenue cycle and optimize the collections process across patient and insurer payments. You will lead the team, implement strategies, and monitor performance to ensure timely cash flow.

You will work closely with billing and other departments, mentor staff, and use analytics to identify trends, drive process improvements, and maintain high standards of accuracy and customer service.

Qualifications

• Bachelor’s degree in finance, business administration, or a related field.
• Experience in collections, preferably in healthcare.
• Understanding of medical billing and insurance processes.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and analytical abilities.
• Proficient in MS Office (Excel, Word, PowerPoint) and billing software.
• Ability to work independently as well as part of a team.

Responsibilities

• Leading the collections team to meet and exceed targets.
• Developing and implementing effective collection strategies.
• Analyzing collection data to identify trends and areas for improvement.
• Facilitating training and development for team members to enhance their skills.
• Collaborating with other departments to resolve billing discrepancies and improve processes.

Skills

Collections

Healthcare billing

Insurance processes

Communication

Analytical skills

Organizational skills

MS Office

Education

Bachelor’s degree in finance, business administration, or related field

Tools

Healthcare billing software

Microsoft Excel

CRM systems

Billing software

Job description

Job Description for Collection Senior Associate at Manipal Hospitals:

Key Responsibilities

• Monitor and manage the collection of accounts receivable to ensure timely payment.
• Review patient accounts and billing information for accuracy and completeness.
• Communicate with patients regarding outstanding balances and payment options.
• Work closely with insurance companies to resolve claims issues and expedite payments.
• Maintain detailed records of all collections activities and communication.
• Conduct follow-ups on overdue accounts and negotiate payment arrangements.
• Collaborate with the billing department to ensure alignment in collection strategies.
• Prepare and present reports on collection performance and outstanding receivables.
• Assist in developing and implementing collection policies and procedures.

Skills and Qualifications

• Bachelor’s degree in finance, business administration, or a related field.
• Proven experience in collections, preferably in the healthcare industry.
• Strong understanding of medical billing and insurance processes.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and analytical abilities.
• Proficient in using MS Office Suite (Excel, Word, PowerPoint) and billing software.
• Ability to work independently as well as part of a team.

Tools Required

• Healthcare billing and collections software (specific tools may vary).
• Microsoft Excel for data analysis and reporting.
• Customer Relationship Management (CRM) systems for tracking patient interactions.
• Communication tools for effective interaction with patients and insurance companies.

Mandatory Skills

Collections

Location

Ranchi

About the Role

As a Collection Lead at Manipal Hospitals, you will oversee and enhance the revenue cycle management process. Your primary focus will be on managing collections and ensuring timely payment from patients and insurance companies. This role involves collaborating with various departments to streamline collection processes and improve overall financial performance.

About the Team: You will be part of a dynamic team that is dedicated to optimizing the financial health of Manipal Hospitals. The team is composed of experienced professionals who work collaboratively to achieve targets and implement best practices in collections. Supportive and goal-oriented, the team values open communication and fosters a culture of continuous improvement.

You are Responsible for

• Leading the collections team to meet and exceed collection targets.
• Developing and implementing effective collection strategies.
• Analyzing collection data to identify trends and areas for improvement.
• Facilitating training and development for team members to enhance their skills.
• Collaborating with other departments to resolve billing discrepancies and improve processes.

To succeed in this role – you should have the following

• Proven experience in a collections or revenue cycle management role, preferably in healthcare.
• Strong analytical skills and the ability to interpret financial data.
• Excellent communication and interpersonal skills for effective coordination with stakeholders.
• Proficiency in relevant technology and software used in collections processes.
• A proactive approach to problem-solving and a commitment to achieving results.