Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Varanasi; On-site; INR 300,000 - 420,000; Full time

Job summary

SkillLabs is seeking an experienced collections professional in India to manage vendor portfolios, coordinate with agencies, and drive resolution of difficult cases. The role requires handling repo processes, escalations, and collaboration with legal and enforcement teams.

You will maintain data integrity, monitor performance, and ensure timely closures of agency billing, audits, and CRM queries while building an effective field team. A strong independent work style is essential.

Qualifications

• Minimum 2-3 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV)
• Experience in managing collection agencies
• Excellent data management skills
• Individual performer

Responsibilities

• Allocate portfolio to vendors based on past performance and FOS availability; ensure adequate manpower capacity.
• Review cases with FOS/TL and assign work based on disposition code.
• Coordinate with agency resources and plan calls to resolve cases; provide support to agencies on difficult cases.
• Audit receipt books and repo kits; perform periodic reviews.
• Close agency invoices within 60 days of work completion month.
• Ensure prior approvals in repo cases and help agencies manage repo issues.
• Handle collection/repo related customer service issues and escalations.
• Coordinate with legal team for actions against chronic defaulters and with enforcement agencies.
• Track BKT resolution with agency and FO levels; monitor progress.
• Restrict flow rates to next BKT for the location handled.
• Remove non-performing FOs and recruit/train new team as needed.
• Close CRM queries within set TAT; revert RCU audit queries timely.

Skills

Data management

Agency management

Independent performer

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer