Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs Resource Services Pvt. Ltd.; Samastipur; On-site; INR 400,000 - 600,000; Full time

Job summary

SkillLabs in India seeks an experienced Collections Professional to manage automotive product receivables. You will allocate portfolios to agencies based on performance, review cases with FOS/TL, and coordinate call planning to resolve issues. Ensure repo/audit compliance and timely agency billing.

You will lead agency relationships, handle escalations, and drive legal actions against chronic defaulters as needed. A strong data mindset and independent work style are essential.

Qualifications

• Minimum 2-3 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV).
• Experience in managing collection agencies.
• Excellent data management skills.
• Individual Performer.

Responsibilities

• Allocation of portfolio to vendor based on past performance and FOS availability, ensuring adequate manpower capacity.
• Review cases with FOS/TL and assign work based on disposition code.
• Coordinate with agency resources and plan calls for better resolution; support agencies on difficult cases.
• Audit receipt book and repo kits periodically; ensure accuracy.
• Close agency billing within 60 days of work completed month; obtain prior approvals in repo cases.
• Handle collection/repo related customer service issues/escalations; coordinate with legal for defaulter actions.
• Track BKT resolution with agency and FO levels; monitor flow rates to next BKT by location.
• Remove non-performing FOs, recruit/train fresh team as needed; close CRM queries within TAT.
• Report HHT utilization to ACM/RCM; inform IT for non-working HHT.

Skills

Collection management

Data management

Agency coordination

Independence/ownership

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer