Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Murshidabad; On-site; INR 400,000 - 520,000; Full time

Job summary

SkillLabs in India seeks an experienced collections professional to manage vendor portfolios, coordinate with agencies, and resolve delinquent accounts. You will oversee audit cycles, liaise with legal teams for defaulter actions, and ensure timely billing closures.

The role requires data accuracy, strong communication, and a proactive, independent performer mindset. Based in Murshidabad, the position involves field coordination, process adherence, and close collaboration with IT for instrument

Qualifications

• Minimum 2-3 years of collection experience in automotive products.
• Experience in managing collection agencies or vendors.
• Excellent data management and record-keeping skills.
• Independent performer with good accountability.

Responsibilities

• Allocate portfolios to vendors based on past performance and FOS availability.
• Review cases with FOS/TL and assign work by disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Allocate and audit receipt books and repo kits periodically.
• Close agency billing within 60 days after month completion.
• Ensure prior approvals in repo cases and assist agencies with issues.
• Handle collection and repo customer service issues and escalations.
• Coordinate with legal for actions against chronic defaulters and enforcement agencies.
• Track BKT resolution with agencies and FO level.
• Restrict flow rates to next BKT based on location handled.
• Remove non-performing FOs and recruit/train new teams as needed.
• Close CRM queries within the assigned TAT.
• Revert RCU audit queries before TAT and implement actions in field.
• Discuss receipt book discrepancies with agencies to prevent recurrence.
• Achieve 100% HHT utilization and report to ACM/RCM regularly.
• Inform IT when HHT is not working and seek support.

Skills

Collection experience

Agency management

Data management

Independent worker

Job description

Roles and Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer