Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Coimbatore District; Presencial; INR 180.000 - 240.000; Jornada completa

Descripción de la vacante

SkillLabs in Coimbatore region seeks a diligent Collection Specialist with 2-3 years of experience in automotive finance to manage client portfolios, coordinate with agencies and ensure timely collections.

You will handle CRM queries, audit processes, and work independently to meet targets. Relevant experience with LMV, TW, 3W, LCV, HCV is preferred.

Formación

• Minimum 2-3 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV).
• Experience in managing collection agencies.
• Excellent data management skills.
• Individual performer with proactive approach.

Responsabilidades

• Allocate portfolio to vendors based on past performance and FOS availability.
• Review cases with FOS/TL and assign work by disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Audit receipt books and repo kits; ensure accuracy.
• Close agency billing within 60 days after month-end.
• Ensure prior approvals in repo cases and assist agencies with repo issues.
• Handle collection/repo customer service issues and escalations.
• Coordinate with legal team for actions against chronic defaulters.
• Track and review BKT resolution with agency and FO levels.
• Restrict flow rates to next BKT for your location.
• Remove non-performing FOs and recruit/train fresh team.
• Close CRM queries within TAT; address audit queries.
• Report HHT utilization to ACM/RCM regularly.
• Notify IT if HHT not working.

Conocimientos

Data management

Agency management

Independent worker

Herramientas

CRM

Descripción del empleo

Roles and Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer