Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Kanchipuram; On-site; INR 300,000 - 420,000; Full time

Job summary

SkillLabs in India seeks a Collections Specialist for automotive products to manage portfolio collections, coordinate with agencies, and ensure timely recoveries. You will review cases with FOS/TL and allocate work, while maintaining strong data management and process discipline.

Responsibilities include coordinating with agencies, auditing receipts, closing repoship within timelines, and handling escalations.

Qualifications

• Minimum 2-3 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV)
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer

Responsibilities

• Allocation of portfolio to vendor based on past performance trend and FOS availability, creating manpower capacity for the portfolio.
• Review cases with FOS / TL and assign work based on disposition code.
• Coordinate with agency resources and plan calls for better resolution; support agencies on difficult cases.
• Audit and allocate receipt books and repo kits; monitor for discrepancies.
• Close agency billing within 60 days of work completion; ensure repo cases have prior approvals and manage related issues.
• Handle collection/repo-related customer service issues and escalations; escalate to enforcement when needed.
• Track BKT resolutions with agency and FO levels; monitor flow rates to next BKT by location.
• Replace non-performing FOs and recruit/train fresh team as required; close CRM queries per TA TAT.

Job description

Roles and Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer