Collection Manager - Two Wheeler Loans

SkillLabs; Jammu district; In loco; INR 300.000 - 420.000; Tempo pieno

Descrizione del lavoro

SkillLabs in India seeks a collection specialist to allocate portfolios to vendors, review cases, and coordinate with agencies for timely resolution. The role requires 2-3 years of automotive collections experience and strong data management skills.

The candidate will handle repo-related issues, liaise with the legal team as needed, and ensure adherence to TATs for field operations. A performance-driven, individual contributor is preferred.

Competenze

• Minimum 2-3 years of collection experience in automotive products.
• Experience in managing collection agencies.
• Excellent data management skills.
• Individual performer.

Mansioni

• Allocate portfolio to vendors based on past performance and FOS availability.
• Review cases with FOS / TL and assign work by disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Audit receipt books and repo kits regularly.
• Close agency billing within defined timelines.
• Handle collection/repo related customer service issues/escalations.
• Coordinate with legal team for actions against chronic defaulters.

Conoscenze

Data management

Agency management

Vendor coordination

Descrizione del lavoro

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer