Collection Manager - Two Wheeler Loans

SkillLabs; Tirunelveli; On-site; INR 350,000 - 550,000; Full time

Job summary

SkillLabs in Tamil Nadu is seeking an experienced collection specialist to manage vendor portfolios and lead recovery efforts for automotive products across LMV, TW, 3W, and more. You will allocate portfolios, review cases with FOS/TL, and coordinate with agencies to improve resolutions.

You will audit books, ensure timely agency billing, enforce repo controls, and work with legal teams on defaulters. Strong data management and independent performance are essential for success in this role.

Qualifications

• Minimum 2–3 years of collection experience in automotive products.
• Experience in managing collection agencies.
• Excellent data management skills.
• Individual performer with self-drive.

Responsibilities

• Allocate portfolio to vendor based on past performance and FOS availability.
• Review cases with FOS/TL and assign work by disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Audit receipt books and repo kits; conduct periodic reviews.
• Close agency billing within 60 days of the work month.
• Ensure prior approvals in repo cases and assist agencies with repo issues.
• Handle collection/repo customer service issues and escalations.
• Coordinate with legal to initiate actions against chronic defaulters; liaise with enforcement agencies.
• Track BKT resolution with agency and FO levels.
• Manage flow rates to the next BKT for your location.
• Remove non-performing FOs; recruit and train new team members.
• Close CRM queries within the assigned TAT.
• Revert RCU audit queries before TAT and implement field actions.
• Discuss receipt book discrepancies with agencies to prevent recurrence.
• Achieve 100% HHT utilization and report regularly to ACM/RCM.
• Inform IT if HHT is not working and require support.

Skills

Collection management

Agency management

Data management

Independent performer

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer