Collection Manager - Three Wheeler Loan

SkillLabs; Holenarasipura; Sur place; INR 300 000 - 540 000; Plein temps

Résumé du poste

SkillLabs in India is seeking a dedicated collections professional with 2-3 years of automotive collections experience. You will manage agency partnerships, allocate portfolios based on performance, and resolve escalated customer issues. Strong data management and independent work ethic are essential for success.

You will coordinate with FOS/TL, handle repo processes, and ensure timely billing closures. This role requires proactive communication with legal and IT teams to sustain field

Qualifications

• Minimum 2-3 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV).
• Experience in managing collection agencies.
• Excellent data management skills.
• Individual performer.

Responsabilités

• Allocation of portfolio to vendor based on past performance and FOS availability to ensure adequate manpower capacity.
• Review cases with FOS/TL and assignment based on disposition code.
• Coordinate with agency resources and plan calls for better resolution; support agencies on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically.
• Agency billing closure within 60 days of work completed month.
• Ensure prior approvals in repo cases and assist agency with repo issues.
• Handle collections/repo related customer service issues/escalations.
• Coordinate with legal team for initiating actions against chronic defaulters and enforcement agencies.
• Track BKT resolution with agency and FO levels.

Connaissances

Collections

Data management

Agency coordination

Independent worker

Description du poste

Roles and Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer