Collection Manager - Secured - In House

Hero Fincorp Ltd.; Kasganj; On-site; INR 279,000 - 502,000; Full time

Job summary

Hero Fincorp Ltd. in Kasganj, Uttar Pradesh, is seeking a collections professional to drive bucket-wise collections targets and manage field staff.

You will navigate the end-to-end collection process, from initial contact to settlements, while upholding company policies. You will update the collection module with feedback, receipts, and legal entries, coordinate with agencies and legal authorities for speedy recoveries, and ensure accurate documentation and reporting of delinquency levels.

Qualifications

• Experience in end-to-end collections processes.
• Ability to negotiate settlements with delinquent accounts.
• Documentation and timely reporting in collection systems.

Responsibilities

• Achieve bucket-wise collections targets.
• Manage manpower and timely reporting of issues; negotiate delinquent accounts.
• Follow collection process from initiation to repossession and surrender as per policy.
• Update collection module with feedback, receipts, seizures, and legal entries.
• Ensure 100% coverage in trails, updates and adherence to HFCL policies.
• Liaise with legal authorities for speedy collections and repossessions.
• Supervise agency teams, handle tough cases, and negotiate settlements.
• Document remittance and maintain updated address/trail records.

Skills

Collections targets

Manpower management

Negotiation

Legal liaison

Job description

• Responsible for achieving bucket wise collections targets assigned
• Effective Manpower Management and timely reporting of any issues and negotiate on critical delinquent accounts and obtain repayments to minimize losses. Drive Manpower efficiency and productivity .
• Following Collection Process starting from collection, reciting, repossession and surrender process. Understand the entire collection Process, System understanding end to end. Abide by the policies of the company
• Updation of feedbacks in collection module, updation of money receipts in collection module and updation of seizure entries / legal entries in collection module
• Total Resolution ( Bucket X and Flexi).
• PI Per Receipt on BX
• Deposition AVG Day
• System upload of trails and feedbacks and necessary entries by 100% coverage and timely updations and adhere and implement HFCL policies and process with Manpower provided.
• Ensure proper documentation of collected cases and provide regular updates on the delinquency levels and case feedbacks
• Liaison with legal/ law enforcing authorities for speedy collections and repossessions on accounts and document the same through trails and feedback updations.
• Visit to tough cases with the collectors / agency supervisor, reviewing and guiding the agency team/manpower and entertain walk in customers for any queries on collection issues and negotiating for settlement amounts with the customers.
• Check on negative areas and ensuring Remittance of monies from channels in stipulated time frame
• Ensure updation of database for account holder’s change of address, allocation and trail updation management at DCAs, periodic audit of collectors / receipt book and reconciliation
• Ensure togo through the mandatory PRIDE Training modules and adhered to the company policy. Individual must at all times, live up tothe Values of Herofin Corp. i.e. TITHI - Teamwork, Integrity, Trust & Respect, Humility and Innovationand Speed toachieve the organisation goals.