Collection Executive

Digitide; Kolkata District; On-site; INR 180,000 - 240,000; Full time

Job summary

Digitide is seeking a Collection Executive to be the primary contact for customers, handling inquiries, providing accurate information, and resolving issues to protect the company’s reputation.

The role emphasizes strong communication, data privacy awareness, and the ability to work with cross-functional teams to ensure a smooth customer journey and timely issue resolution.

Qualifications

• High school diploma or equivalent; customer service certifications preferred.
• 1–2 years of experience in a customer care or call center.
• Excellent verbal and written communication, with active listening.
• Proficient with computers and CRM systems.
• Able to work in a fast-paced environment and multitask.
• Willingness to work shifts, including weekends/holidays.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and professional manner.
• Provide accurate information about products, services and policies.
• Identify and resolve customer issues, offering suitable solutions and alternatives.
• Maintain a positive and friendly attitude during customer interactions.
• Document and record customer interactions with up-to-date records.
• Collaborate with sales and operations to ensure a seamless customer journey.
• Stay updated with company policies, procedures, and product knowledge.
• Handle escalations and complex inquiries with effective resolutions.
• Ensure compliance with data privacy and security regulations.

Skills

Communication skills

Problem solving

Active listening

CRM proficiency

Multitasking

Education

High school diploma

Customer service certification (preferred)

Tools

CRM software

Job description

Job Description:

As a Collection Executive, you will play a vital role in our customer care team, acting as the primary point of contact for customers. Your main objective is to handle customer inquiries, provide accurate information, and resolve any issues or concerns they may have. This role is crucial in maintaining our companys reputation and ensuring customer satisfaction.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and professional manner.
• Provide accurate information about our products, services, and policies to customers.
• Identify and resolve customer issues, offering suitable solutions and alternatives.
• Maintain a positive and friendly attitude while interacting with customers, ensuring a pleasant experience.
• Document and record customer interactions, ensuring accurate and up-to-date records.
• Collaborate with other teams, such as sales and operations, to ensure a seamless customer journey.
• Stay updated with the latest company policies, procedures, and product knowledge.
• Handle customer escalations and complex inquiries, providing effective resolutions.
• Ensure compliance with data privacy and security regulations during customer interactions.

Qualifications

• High school diploma or equivalent; relevant certifications in customer service are preferred.
• 1-2 years of experience in a customer care or call center environment.
• Excellent communication skills, both verbal and written, with the ability to listen actively.
• Strong problem-solving and critical thinking abilities to handle customer issues effectively.
• Proficiency in using computers and customer relationship management (CRM) systems.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Customer-oriented mindset with a focus on delivering exceptional service.
• Flexibility to work in shifts, including weekends and holidays, as per business needs.
• Basic knowledge of data protection and privacy regulations is an asset.
• Willingness to continuously learn and adapt to new processes and technologies.