Collection Executive

Digitide; Bilaspur; On-site; INR 240,000 - 360,000; Full time

Job summary

Digitide is seeking a Collection Executive to join its customer care team in India. You will handle inquiries, provide accurate information, and resolve issues with a friendly, professional approach to ensure high customer satisfaction.

The role requires 1–2 years of experience in customer care, strong communication skills, and proficiency with CRM systems. English fluency is mandatory, with potential for growth in a dynamic, fast-paced environment.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• 1–2 years of experience in customer care or call center environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities to handle customer issues.
• Proficient in using computer systems and CRM software.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Handle incoming customer calls, emails, and online inquiries promptly.
• Provide accurate information about products and services.
• Resolve complaints and queries in a timely manner with high satisfaction.
• Maintain a friendly and professional tone in all interactions.
• Document and update customer records, ensuring data integrity.
• Collaborate with other teams to resolve complex issues.
• Stay updated with product knowledge and company policies.
• Identify potential customer needs and provide appropriate recommendations.
• Ensure compliance with company policies during interactions.

Skills

Communication skills

Problem-solving

Time management

Multi-tasking

Customer-centric

Willingness to learn

English fluency

Education

High school diploma

College degree preferred

Tools

CRM software

Job description

Job Description:

As a Collection Executive, you will play a vital role in our customer care team, ensuring a positive and efficient experience for our clients. Your primary responsibility will be to handle customer inquiries, provide accurate information, and resolve any issues or concerns they may have. You will be the first point of contact for customers, so building strong relationships and maintaining a friendly and professional demeanor is essential.

Responsibilities

• Handle incoming customer calls, emails, and online inquiries promptly and efficiently.
• Provide accurate and up-to-date information about our products and services.
• Resolve customer complaints and queries in a timely manner, ensuring a high level of satisfaction.
• Maintain a friendly and professional tone throughout customer interactions.
• Document and update customer records accurately, ensuring data integrity.
• Collaborate with other teams to elevate complex issues and provide effective solutions.
• Stay updated with product knowledge and company policies to offer relevant information.
• Identify and address potential customer needs, offering suitable recommendations.
• Ensure compliance with company policies and procedures during customer interactions.

Qualifications

• A high school diploma or equivalent is required; a college degree in a related field is preferred.
• Minimum 1-2 years of experience in a customer care or call center environment.
• Excellent communication skills, both verbal and written, with the ability to communicate clearly and effectively.
• Strong problem-solving and critical thinking abilities to handle customer issues.
• Proficiency in using computer systems and customer relationship management (CRM) software.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Excellent time management and organizational skills.
• A customer-centric approach and a passion for delivering exceptional service.
• Willingness to learn and adapt to new processes and technologies.
• Fluency in English is mandatory; proficiency in additional languages is a plus.

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI‑led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Requirements: