Collection Associate - Auto Loans

HDB Financial Services Ltd.; Goalpara; On-site; INR 700,000 - 1,100,000; Full time

Job summary

HDB Financial Services Ltd. in Assam leads the Bkt Collection and recovery on Loss on Sale in Auto Loan portfolio. The role involves managing a team of Collection Associates, ensuring adequate manpower for portfolio coverage and adherence to CAPE norms.

Focus is on maximizing collection efficiency and app usage, with quality feedback/trails tracked. Additionally, the position targets non-starters and revenue collection, asset deployment, and engagement with delinquent customers.

Responsibilities

• Responsible for collection efficiency in a timely manner.
• Manage a team of Collection Associates.
• Ensure 100% Mobile App usage and maintain quality feedback/trails.
• Identify deployment of assets and meet with delinquent customers.
• Initiate legal actions for critical cases.
• Ensure repossession of assets is done in compliance with SOPs and no delays in deposition of money.

Job description

Job Role

Responsible for Bkt Collection, recovery on Loss on Sale in Auto Loan portfolio.

Managing a Team of Collection Associate.

Ensuring adequate manpower for portfolio coverage meeting CAPE norms.

Ensuring Mobile App usage is 100% and quality feedback/trails are updated.

Specific focus on Non starters and revenue collection.

Identifying deployment of assets and meeting with delinquent customers.

Initiating legal actions for critical cases.

Ensuring repossession of asset is done in compliance with standard operating process No delay in deposition of money.

Key Responsibilities

• Responsible for collection efficiency on timely manner.
• Responsible for Effective Cost Management.
• Understanding Managing Healthy Portfolio.