Coll - SREXE

Digitide; Udham Singh Nagar District; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Digitide in India seeks a Senior Relation Executive to be the primary contact for customers, upholding a professional, friendly brand image and delivering accurate information across phone, email, chat and in-person interactions.

You will respond promptly to inquiries, resolve complaints, document feedback, collaborate with sales and operations, ensure data privacy, and mentor junior teammates to share best practices.

Qualifications

• Minimum 3 years in a customer-facing role, preferably collections or manpower management.
• Excellent communication across channels and strong problem-solving mindset.
• Proactive, solution-oriented with the ability to multitask.
• CRM proficiency and knowledge of data privacy practices.

Responsabilités

• Act as the first contact for customers with prompt, professional responses.
• Resolve complaints to achieve satisfactory outcomes and high satisfaction.
• Provide accurate information via phone, email, chat, and in-person.
• Maintain understanding of products/services to offer effective solutions.
• Collaborate with sales, operations, and support for a seamless experience.
• Document feedback, identify trends, and report issues for improvements.
• Ensure compliance with data privacy and security policies.
• Stay updated on industry trends and competitor activity.
• Conduct customer satisfaction surveys and share insights for improvements.
• Assist in training and mentoring junior team members with best practices.

Connaissances

Communication

CRM experience

Problem solving

Time management

Org skills

Customer-centric

Independence

Adaptability

Data privacy

Team collaboration

Outils

CRM software

Description du poste

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider we're a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Senior Relation Executive, you will be the primary point of contact for our customers, representing Digitide Solutions with a professional and friendly demeanor. Your role is crucial in maintaining strong customer relationships and ensuring a positive brand image. You will handle a variety of customer inquiries, complaints, and provide accurate information, all while upholding our company's high standards of service.

Responsibilities

• Act as the first point of contact for customers, responding to inquiries and concerns promptly and professionally.
• Resolve customer complaints and issues, ensuring a satisfactory outcome and maintaining a high level of customer satisfaction.
• Provide accurate and up-to-date information to customers via phone, email, chat, and in-person interactions.
• Maintain a thorough understanding of our products and services to offer effective solutions and recommendations.
• Collaborate with internal teams to ensure a seamless customer experience, including sales, operations, and support.
• Document and report customer feedback and issues, identifying trends and areas for improvement.
• Ensure compliance with company policies and procedures, especially regarding data privacy and security.
• Stay updated with industry trends and competitor activities to offer competitive solutions.
• Conduct regular customer satisfaction surveys and analyze feedback for continuous improvement.
• Assist in training and mentoring junior team members, sharing your expertise and best practices.

Qualifications

• A minimum of 3 years of experience in a customer-facing role, preferably in a collections or manpower management capacity.
• Excellent communication skills, both verbal and written, with the ability to adapt to different communication channels.
• Strong problem-solving and conflict resolution skills, with a customer-centric approach.
• A proactive and solution-oriented mindset, with the ability to work independently and manage multiple tasks.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• A good understanding of data privacy and security practices, especially in a customer service context.
• Ability to work in a fast-paced environment and manage time effectively.
• Excellent organizational skills and attention to detail.
• A positive and friendly attitude, with a passion for delivering exceptional customer service.
• Willingness to learn and adapt to new technologies and industry trends.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider we're a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 256676
• Job Category Credit and Collections | BPM