Coll - SREXE

Digitide; Punjab; On-site; INR 500,000 - 750,000; Full time

Job summary

Digitide is seeking a Senior Relation Executive to be the primary contact for customers, maintaining a positive brand image and handling inquiries, complaints, and accurate information across phone, email, chat, and in-person interactions.

You will collaborate with sales, operations and support, document feedback, ensure data privacy, and help train junior team members. A minimum of 3 years in a customer-facing role is required, with strong communication and problem-solving skills.

Qualifications

• 3+ years in a customer-facing role.
• Excellent written and verbal communication across channels.
• Proficiency with CRM systems and understanding of data privacy practices.
• Proactive, solution-oriented mindset with ability to work independently and manage multiple tasks.
• Willingness to learn and adapt to new technologies and industry trends.

Responsibilities

• Act as the first point of contact for customers, responding to inquiries and concerns promptly and professionally.
• Resolve customer complaints and issues, ensuring a satisfactory outcome and maintaining high customer satisfaction.
• Provide accurate and up-to-date information to customers via phone, email, chat, and in-person interactions.
• Maintain a thorough understanding of our products and services to offer effective solutions and recommendations.
• Collaborate with internal teams to ensure a seamless customer experience, including sales, operations, and support.
• Document and report customer feedback and issues, identifying trends and areas for improvement.
• Ensure compliance with company policies and procedures, especially regarding data privacy and security.
• Stay updated with industry trends and competitor activities to offer competitive solutions.
• Conduct regular customer satisfaction surveys and analyze feedback for continuous improvement.
• Assist in training and mentoring junior team members, sharing expertise and best practices.

Skills

3+ years experience

Excellent communication

CRM experience

Data privacy awareness

Independent worker

Time management

Organizational skills

Positive attitude

Willingness to learn

Tools

CRM systems

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider we're a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Senior Relation Executive, you will be the primary point of contact for our customers, representing Digitide Solutions with a professional and friendly demeanor. Your role is crucial in maintaining strong customer relationships and ensuring a positive brand image. You will handle a variety of customer inquiries, complaints, and provide accurate information, all while upholding our company's high standards of service.

Responsibilities

• Act as the first point of contact for customers, responding to inquiries and concerns promptly and professionally.
• Resolve customer complaints and issues, ensuring a satisfactory outcome and maintaining a high level of customer satisfaction.
• Provide accurate and up-to-date information to customers via phone, email, chat, and in-person interactions.
• Maintain a thorough understanding of our products and services to offer effective solutions and recommendations.
• Collaborate with internal teams to ensure a seamless customer experience, including sales, operations, and support.
• Document and report customer feedback and issues, identifying trends and areas for improvement.
• Ensure compliance with company policies and procedures, especially regarding data privacy and security.
• Stay updated with industry trends and competitor activities to offer competitive solutions.
• Conduct regular customer satisfaction surveys and analyze feedback for continuous improvement.
• Assist in training and mentoring junior team members, sharing your expertise and best practices.

Qualifications

• A minimum of 3 years of experience in a customer-facing role, preferably in a collections or manpower management capacity.
• Excellent communication skills, both verbal and written, with the ability to adapt to different communication channels.
• Strong problem-solving and conflict resolution skills, with a customer-centric approach.
• A proactive and solution-oriented mindset, with the ability to work independently and manage multiple tasks.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• A good understanding of data privacy and security practices, especially in a customer service context.
• Ability to work in a fast-paced environment and manage time effectively.
• Excellent organizational skills and attention to detail.
• A positive and friendly attitude, with a passion for delivering exceptional customer service.
• Willingness to learn and adapt to new technologies and industry trends.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider we're a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 260315
• Job Category Credit and Collections | BPM