CMS-Senior-SailPoint IIQ-IDN

EY; Dadri; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

EY in India seeks a Technology Lead for IdentityNow to head a support team delivering and sustaining IdentityNow IAM solutions. You will drive L2/L3 operations, onboarding, and incident resolution within SLAs while shaping best practices across the software stack.

You will mentor engineers, coordinate with Product Management, and ensure robust SDLC adherence, agile practices, and offshore/onsite collaboration in a global delivery model.

Qualifications

• Bachelor or college degree in a related field or equivalent work experience.

Responsibilities

• Lead L2/L3 IdentityNow SaaS support and onboarding.
• Manage project schedules, risks, and change controls.
• Collaborate with Product Management on backlogs and timelines.
• Mentor engineers and drive continuous improvement.
• Automate routine admin tasks and enhance IAM integrations.
• Troubleshoot IdentityNow issues and ensure SLA adherence.

Skills

IdentityNow support

Java

Scripting (PowerShell, Perl)

Communication skills

Technical documentation

Security standards (PCI, SOX, HIPAA)

Remote/global teams

Customer-oriented

Education

Bachelor's degree or equivalent

Tools

IIS

WebSphere

WebLogic

JBoss

Apache

RDBMS

Linux

Job description

Role: Technology Lead – IdentityNow

Job Summary: The IdentityNow Security Senior Analyst role will be primarily responsible for leading a support team that delivers and supports software that are critical pieces of the IdentityNow SaaS solution. Responsibilities include daily operations support, enhancements, and review of the Identity Management application and underlying infrastructure, adhering to stated SLAs and ensuring high standards of quality in project documentation.

Key Responsibilities

• Have experience on IdentityNow SaaS solution L2/L3 support.
• Be responsible for application onboarding.
• Facilitate project activities by managing risk and issue mitigations, establishing project schedule, and managing change controls.
• Partner with Product Management to ensure clear tactical and strategic backlogs.
• Balance competing priorities to ship new features while resolving defects and managing technical debt.
• Recruit, coach, develop, and motivate high‑performing engineers.
• Proactively listen and seek alignment with other engineering teams and stakeholders, building strong relationships and insisting on high‑quality solutions.
• Have deep knowledge of SaaS products, agile processes (preferably Scrum), workflows, and experience implementing them.
• Possess technical experience and fluency at the product, solution, and architecture level, enabling easy discussions with engineers.
• Be an exceptional mentor and leader passionate about continuous improvement.
• Have experience in implementing or supporting at least two IAM engagements, including application support (IdentityNow / other IAM).
• Be familiar with technologies such as Java, LDAP, RDBMS, and Linux.
• Have good knowledge of web/application servers (IIS, WebSphere, WebLogic, JBoss, and Apache).
• Have experience in developing configuration of standard custom IAM integrations using Java or other major scripting languages.
• Have experience with hands‑on development, estimations, sizing, and custom IAM integrations.
• Possess advanced documentation and presentation skills and be well‑versed with SDLC process.
• Have exposure to process frameworks and methodologies.
• Have experience interacting with clients, including working with client teams in an onsite and offshore delivery model.
• Automate manual tasks performed by the administration team.
• Customize, configure, and develop IdentityNow solution integrations based on requirements and design, and independently manage project deliverables to successful completion.
• Troubleshoot IdentityNow issues.

Education

• Bachelor or college degree in a related field or equivalent work experience.

Work Experience

• 5–10 years of experience.

Skills Expertise

• IdentityNow managed support experience and application onboarding.
• Knowledge of Java, scripting languages such as PowerShell, Perl, etc.
• Strong verbal and written communication skills, and technical document writing.
• Exposure to global security standards such as PCI, SOX, HIPAA.
• Prior experience working in remote teams on a global scale.
• Customer‑orientation skills.

Certification

• SailPoint Certified IdentityNow Engineer (good to have).

Work Requirements

• Willingness to be on‑call support.
• Willingness to work in 24×7 rotational shifts as required.