CMS-Senior-SailPoint IIQ-IDN

Ernst & Young Advisory Services Sdn Bhd; Bengaluru; On-site; INR 1,600,000 - 2,400,000; Full time

Job summary

Ernst & Young Advisory Services Sdn Bhd is seeking a Technology Lead for IdentityNow in Bengaluru. You will head a support team delivering and maintaining IdentityNow IAM solutions, drive onboarding, and ensure SLA adherence while upholding high-quality project documentation.

You will collaborate with Product Management and multiple engineering teams to align backlogs, architect integrations, and balance feature delivery against defects and technical debt.

Qualifications

• Bachelor degree or higher in a related field or equivalent work experience.
• 5-10 years of experience in Identity/ IAM, SaaS support or related security domains.
• Experience with IdentityNow or similar IAM solutions is highly desirable.
• Strong analytical, documentation and communication skills.

Responsibilities

• Lead L2/L3 support for IdentityNow SaaS solutions and onboarding.
• Coordinate with Product Management to maintain clear backlogs and plans.
• Manage risk, issues, schedules and change controls for projects.
• Mentor and develop engineers to improve delivery quality.
• Collaborate with other teams and stakeholders to align on architecture and requirements.
• Balance feature delivery with defect resolution and technical debt management.
• Engage with onsite/offshore delivery models and client interactions.
• Automate manual tasks and develop integrations for IdentityNow workflows.

Skills

IdentityNow

IAM

Java

PowerShell

Perl

Linux

IIS

WebSphere

WebLogic

JBoss

Apache

Education

Bachelor's degree

Tools

IIS

WebSphere

WebLogic

JBoss

Apache

SQL/RDBMS

Job description

Role: Technology Lead - IdentityNow

Job Summary

The IdentityNow Security Senior Analyst role will be primarily responsible for leading support team that is delivering and supporting software that are critical pieces of the IdentityNow SaaS solution, the daily operations support, enhancements, and review of the Identity Management application and underlying infrastructure, also adhering to stated SLA’s and ensuring high standards for quality in regard to project documentation.

Key Responsibilities

• Should have experience on IdentityNow SaaS solution L2/L3 support
• Will be responsible for applications onboarding
• Facilitate project activities by managing risk and issue mitigations, establish project schedule, and manage change controls.
• Partner with Product Management to ensure your team has clear tactical and strategic backlogs
• Balance competing priorities to ensure we effectively ship new features while resolving defects and managing technical debt
• Recruit, coach, develop, and motivate high performing engineers
• Proactively seek to listen and find alignment with other engineering teams and stakeholders by understanding your team's technology, building strong relationships, and insisting on high-quality solutions
• Deep knowledge of SaaS products, agile processes (Preferably SCRUM) and workflows, and experience implementing them
• Technical experience and fluency at the product/solution/architecture level, enabling easy discussions with engineers
• An exceptional mentor and leader with a passion for continuous improvement
• Experience in implementing /supporting at least two IAM engagements including application support (IdentityNow / other IAM)
• Experience in technologies, such as Java, Ldap, RDBMS and Linux.
• Good knowledge of Web/application servers (IIS, WebSphere WebLogic, JBoss and Apache)
• Experience in development configuration of standard custom IAM integrations using java or other major scripting languages.
• Experience in hands on development, estimations, sizing and custom IAM integrations.
• Advanced documentation and presentation skills and well-versed with SDLC process.
• Exposure to process frameworks and methodologies.
• Should have experience in interacting with Clients, including working with client teams in an onsite and offshore delivery model.
• Automating of manual tasks performed by administration team.
• Customize, configure, and develop IdentityNow solution integrations using requirements and design and independently manage project deliverables to successful completion.
• Troubleshoot IdentityNow Issues

Qualifications

Education

• Bachelor or college degree in related field or equivalent work experience

Work Experience

• 5-10 years’ experience

Skills Expertise

• IdentityNow managed support experience and application onboarding
• Knowledge on Java, Scripting knowledge like PowerShell, Perl etc.
• Good soft skills i.e., verbal & written communication, technical document writing etc.
• Exposure to global security standards e.g., PCI, SOX, HIPAA etc.
• Prior experience working in remote teams on global scale.

Certification

• SailPoint Certified IdentityNow Engineer (Good to have)

Work Requirements

• Willingness to be on call support
• Willingness to work in 24*7 rotational shifts as required