CMS-Manager-AD-Azure AD

EY; Mumbai; On-site; INR 2,800,000 - 4,000,000; Full time

Job summary

EY in Mumbai is seeking a Manager for Managed Service – Identity and Access Management to lead IAM support engagements and drive operational excellence. The role requires coordinating multiple projects, managing KPIs and SLAs, and delivering IAM design and implementation guidance, preferably using SailPoint.

ITIL experience is desirable. Strong communication and leadership are essential, along with the ability to engage senior clients and foster effective governance and reporting.

Qualifications

• Bachelor's Degree required.
• Knowledge of data integration, data quality, data architecture and Master Data Management.
• Strong understanding of access governance and data quality aspects.
• Excellent communication, analytical ability, judgment and management skills.
• Requirements definition, system design, and software development.

Responsibilities

• Deliver IAM support engagements with strong operational focus.
• Understand IAM compliance frameworks from an Identity Management perspective.
• Manage project KPIs, SLAs and reporting on Managed Services performance.
• Identify improvement opportunities and drive them to closure.
• Lead teams, manage capacity, and coordinate multi-project delivery.
• Provide IAM design, development and implementation guidance, preferably SailPoint.
• Review security internal control procedures and manage senior-level client relationships.

Skills

IAM expertise

KPI & SLA management

Leadership

Client relationship management

Education

Bachelor's Degree

Tools

SailPoint Identity

ITIL

Job description

Managed Service – Identity and access Management - Manager

Key Responsibilities and Accountabilities

• Strong experience in delivering Identity and Access management support engagements
• Understanding of the compliance framework from the Identity Management perspective
• Experience managing project KPIs, SLAs and reporting on Managed Services performance KPIs
• Identify improvement opportunities to solve customer pain points and track them to closure
• Strong record of driving projects to improve operations and support-related processes and the right technical support experience
• Must be able to thrive in a fast‑paced, high‑energy environment
• Work with the customer and team to prioritize tickets and manage the overall capacity of the team
• Managed Services experience handling multiple projects in a shared‑resource model
• Assist in log monitoring, alert and dashboard maintenance, and training of support staff
• Preferably ITIL Certified with experience in transitioning the project delivery and taking over post‑production support
• Proven leadership skills demonstrating strong judgment, problem‑solving, and decision‑making abilities
• Setup project governance with experience in preparing and presenting daily, weekly, and monthly status reports to stakeholders
• Prior experience in IAM solution design, development, and implementation preferably SailPoint Identity product
• Effort estimation experience for Identity and Access management support engagements
• Act as a trusted advisor to the team, creating a positive and supportive work environment
• Review of security internal control procedures
• Experience managing senior‑level client relationships
• Experience presenting to clients or other decision makers to present and sell ideas to various audiences
• Pre‑sales, proposal and RFP experience is an added advantage
• Well‑grounded technical know‑how in IT Security (network, OS, databases, web technologies, application development)
• Coordination, review, and implementation of other requests such as:
  • Demonstrable experience of strategic and tactical thinking and working in information‑sensitive business(es)
  • High degree of empathy, assertiveness, and persuasiveness and potential to lead small teams
  • Manage all team HR functions including hiring, training, planning and assigning work, coaching and development, talent and performance management, and conducting annual reviews

Qualifications

• Bachelor's Degree required
• Understanding of data integration, data quality, data architecture and Master Data Management, project life‑cycle phases, best practices, and processes
• Good understanding of access governance, data quality, and its various aspects
• Excellent communication skills, analytical ability, strong judgment, and management skills
• Requirements definition, system design, and software development