CMS-Manager-AD-Azure AD

EY; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

EY is seeking a Manager for Managed Service – Identity and Access Management in India. The role focuses on delivering IAM support engagements, ensuring governance, and driving improvements in service delivery.

The candidate should have hands-on IAM, IT security, and leadership experience to manage senior client relationships. The position involves coordinating cross-functional teams, overseeing KPIs and SLAs, and guiding the transition and post-production support in a fast-paced environment.

Qualifications

• Bachelor's Degree required.
• Understanding of data integration, data quality, Master Data Management.
• Understanding of access governance and data quality.
• Excellent communication, analytical ability, strong judgment, and management skills.
• Requirements definition, system design, and software development.

Responsibilities

• Deliver Identity and Access Management support engagements.
• Manage project KPIs, SLAs, and reporting on Managed Services performance.
• Coordinate and implement requests, log monitoring, and dashboard maintenance.
• Lead teams, hiring, training, planning and performance management.
• Present to clients and stakeholders and maintain senior-level relationships.

Skills

Identity and Access Management

Project management

IT security

Leadership

Client relationship management

Pre-sales / RFP experience

Education

Bachelor's Degree

Tools

SailPoint Identity

Job description

Managed Service – Identity and access Management - Manager

Key Responsibilities and Accountabilities

• Strong experience in delivering Identity and Access management support engagements
• Understanding of the compliance framework from the Identity Management perspective
• Experience managing project KPIs, SLAs and reporting on Managed Services performance KPIs
• Identify improvement opportunities to solve customer pain points and track them to closure
• Strong record of driving projects to improve operations and support-related processes and the right technical support experience
• Must be able to thrive in a fast‑paced, high‑energy environment
• Work with the customer and team to prioritize tickets and manage the overall capacity of the team
• Managed Services experience handling multiple projects in a shared‑resource model
• Assist in log monitoring, alert and dashboard maintenance, and training of support staff
• Preferably ITIL Certified with experience in transitioning the project delivery and taking over post‑production support
• Proven leadership skills demonstrating strong judgment, problem‑solving, and decision‑making abilities
• Setup project governance with experience in preparing and presenting daily, weekly, and monthly status reports to stakeholders
• Prior experience in IAM solution design, development, and implementation preferably SailPoint Identity product
• Effort estimation experience for Identity and Access management support engagements
• Act as a trusted advisor to the team, creating a positive and supportive work environment
• Review of security internal control procedures
• Experience managing senior‑level client relationships
• Experience presenting to clients or other decision makers to present and sell ideas to various audiences
• Pre‑sales, proposal and RFP experience is an added advantage
• Well‑grounded technical know‑how in IT Security (network, OS, databases, web technologies, application development)
• Coordination, review, and implementation of other requests such as:
  • Demonstrable experience of strategic and tactical thinking and working in information‑sensitive business(es)
  • High degree of empathy, assertiveness, and persuasiveness and potential to lead small teams
  • Manage all team HR functions including hiring, training, planning and assigning work, coaching and development, talent and performance management, and conducting annual reviews

Qualifications

• Bachelor's Degree required
• Understanding of data integration, data quality, data architecture and Master Data Management, project life‑cycle phases, best practices, and processes
• Good understanding of access governance, data quality, and its various aspects
• Excellent communication skills, analytical ability, strong judgment, and management skills
• Requirements definition, system design, and software development