IAM Delivery Manager

UST; Bengaluru; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

UST seeks an experienced IAM Delivery Manager to lead delivery, transformation, and operations of enterprise Identity & Access Management services for global customers. This role blends technical depth with leadership and customer engagement to build secure, scalable IAM solutions.

You will manage distributed IAM engineering and operations teams, drive automation, and ensure SLAs and governance across cloud and on-prem environments in line with ISO 27001, NIST, GDPR, and other standards.

Qualifications

• Proven leadership in delivering enterprise IAM programs.
• Strong customer and stakeholder management skills.
• Experience managing global teams and large-scale IAM operations.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for automation, security, and continuous improvement.

Responsibilities

• Lead end-to-end delivery and operations of IAM services across multiple enterprise customers.
• Manage geographically distributed IAM engineering, operations, and support teams.
• Ensure service excellence by meeting SLAs, KPIs, and operational targets.
• Oversee Incident, Problem, Change, Release, and Major Incident Management for IAM platforms.
• Drive automation, service improvements, and operational efficiency.
• Present service reviews, dashboards, and governance reports to customers and senior stakeholders.
• Define and execute IAM strategies aligned with business, security, and compliance objectives.
• Lead implementation and management of Identity Governance (IGA) solutions, including JML lifecycle, RBAC & ABAC, SoD, access reviews, and role management.
• Manage Privileged Access Management (PAM) solutions, including password vaulting, PAM, Just-in-Time access, secrets management, and least privilege.

Skills

Active Directory

CI/CD

ITIL

Identity and Access Management

Job description

About the Role

We are looking for an experienced IAM Delivery Manager to lead the delivery, transformation, and operations of enterprise Identity & Access Management services for global customers. This role requires a strong blend of technical expertise, leadership, customer engagement, and service delivery experience to build secure, scalable, and compliant identity solutions.

Key Responsibilities

• Lead end-to-end delivery and operations of IAM services across multiple enterprise customers.
• Manage geographically distributed IAM engineering, operations, and support teams.
• Ensure service excellence by meeting SLAs, KPIs, and operational targets.
• Oversee Incident, Problem, Change, Release, and Major Incident Management for IAM platforms.
• Drive automation, service improvements, and operational efficiency.
• Present service reviews, dashboards, and governance reports to customers and senior stakeholders.
• Define and execute IAM strategies aligned with business, security, and compliance objectives.
• Lead implementation and management of Identity Governance (IGA) solutions, including:
  • Joiner, Mover & Leaver (JML) lifecycle
  • RBAC & ABAC
  • Segregation of Duties (SoD)
  • Access Reviews & Certifications
  • Role Management and Identity Analytics
• Manage Privileged Access Management (PAM) solutions, including:
  • Password Vaulting
  • Privileged Session Management
  • Just-in-Time (JIT) Access
  • Secrets Management
  • Least Privilege implementation
• Lead cloud identity initiatives across Microsoft Entra ID, AWS, Google Cloud, Oracle Cloud, and hybrid environments.
• Ensure compliance with industry standards including ISO 27001, NIST, GDPR, PCI DSS, SOX, HIPAA, and Zero Trust principles.
• Partner with Security, Infrastructure, Cloud, HR, Compliance, and Audit teams to strengthen identity security.
• Act as the primary customer contact for IAM service delivery, governance, and escalations.
• Support pre-sales activities, solution workshops, customer transitions, and service improvements.
• Promote innovation, automation, knowledge sharing, and continuous improvement across the IAM practice.

What We're Looking For

• Proven leadership in delivering enterprise IAM programs.
• Strong customer and stakeholder management skills.
• Experience managing global teams and large-scale IAM operations.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for automation, security, and continuous improvement.

Skills

Active Directory, CI/CD, ITIL, Identity and Access Management