CMS-Senior-AD-Azure AD

EY; Gurugram District; On-site; INR 2,400,000 - 4,000,000; Full time

Job summary

EY in India is seeking a Senior Global Managed Service IAM professional to oversee Azure AD operations, incidents, and automation. You will mentor junior analysts and ensure security, compliance, and best practices across identity services.

Key responsibilities include capacity planning, production readiness for new features, disaster recovery planning, and continuous process improvements to reduce manual workload.

Qualifications

• Bachelor's degree in computer science, IT, cybersecurity, or related field.
• Strong experience in IAM operations with Azure AD and related Microsoft identity solutions.
• Proven incident management experience and documentation skills.

Responsibilities

• Oversee the operational management of Azure AD services with high availability.
• Lead resolution of complex Azure AD incidents and service requests.
• Develop and enforce operational procedures for Azure AD management.
• Mentor junior analysts and contribute to training materials.

Skills

IAM operations

Incident management

Automation

Leadership

Documentation

Education

Bachelor's degree in Computer Science or IT

Tools

Azure AD

Microsoft Identity solutions

MFA / PIM

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Global Managed Service – Identity and access Management – Senior

Key Requirements / Responsibilities

• Oversee the operational management of Azure AD services, ensuring high availability, reliability, and performance.
• Lead the resolution of complex Azure AD incidents and service requests, providing expert support and guidance.
• Develop, maintain, and enforce operational procedures and documentation for Azure AD management.
• Collaborate with IAM engineering and architecture teams to support the implementation of Azure AD solutions and integrations.
• Perform regular system health checks, monitor Azure AD performance, and conduct capacity planning.
• Coordinate with IT and security teams to ensure IAM operations align with security policies, compliance standards, and best practices.
• Mentor junior operations support analysts and contribute to their professional development.
• Manage Azure AD features such as conditional access, multi-factor authentication (MFA), and privileged identity management (PIM).
• Drive automation and process improvement initiatives to enhance IAM operational efficiency.
• Act as an escalation point for high-impact operational issues and provide strategic recommendations for Azure AD enhancements.
• Lead operational support tasks, including system monitoring, user provisioning, access reviews, and troubleshooting.
• Implement and maintain operational procedures and documentation for identity services, including disaster recovery plans.
• Collaborate with the IAM engineering team to transition new features and services into production, ensuring operational readiness.
• Conduct regular operational reviews and audits to identify and remediate potential security gaps or inefficiencies.
• Drive the automation and optimization of operational processes to enhance system reliability and reduce manual workload.
• Mentor junior operations analysts and contribute to the development of training materials and best practices.

Preferred Skills

• Extensive experience in IAM operations, with a strong emphasis on Azure AD and related Microsoft identity solutions.
• Demonstrated experience in operational support, incident management, and problem‑solving within an IAM context.
• In‑depth knowledge of cloud security, IAM protocols, and regulatory compliance requirements.
• Strong analytical, troubleshooting, and decision‑making skills.
• Excellent communication and leadership abilities, with a track record of successful stakeholder management.
• Relevant certifications such as Microsoft Certified: Identity and Access Administrator Associate, ITIL, or similar.

Education

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.

Work Requirements

• Willingness to travel as required.
• Willingness to be on call support engineer and work occasional overtime as required.
• Willingness to work in shifts as required.