Cluster Manager – Patient Counselling And Case Conversion

Iswarya Fertility Center; Papum Pare District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Iswarya Fertility Center in Mengio is seeking a Cluster Manager to oversee patient counselling across centers, ensuring consistent communication and emotional support for individuals and couples seeking fertility treatment. The Cluster Manager will guide patients through options, clarify clinical recommendations, and address questions to aid informed decisions and case conversion.

Daily duties include coordinating with medical and administrative teams, monitoring follow-up and conversion

Qualifications

• Strong skills in patient counselling, empathy, and relationship management with clear medical communication.
• Experience in case conversion, patient engagement, and follow-up coordination in healthcare.
• Proficiency in team coordination, mentoring, and performance monitoring across locations.
• Solid organizational, planning, and reporting skills with metrics tracking and process improvements.
• Collaborates with doctors, nurses, and administrative staff in clinical settings.
• Excellent verbal and written communication in local languages and English.
• Healthcare or counseling experience; fertility/reproductive medicine is a plus.
• Bachelor's degree in Psychology, Social Work, Healthcare Management, Nursing, or related field; advanced qualifications in counselling or healthcare management are a plus.

Responsibilities

• Coordinate patient counselling across centers, ensuring consistent communication and emotional support.
• Guide patients through treatment options and clarify clinical recommendations for informed decisions.
• Monitor patient follow-up and conversion metrics; implement standardized counselling protocols.
• Train and mentor counsellors; prepare reports on patient counselling outcomes.
• Support initiatives to improve patient experience and treatment adherence.

Skills

Counselling

Empathy

Case conversion

Team coordination

Reporting

Communication

Multi-site coordination

English proficiency

Education

Bachelor's degree in Psychology, Social Work, Healthcare Management, Nursing, or related field

Job description

Company Description

Iswarya Fertility Center was founded with the mission of helping individuals and couples experience the joy of parenting. The center focuses on providing compassionate, patient-centered fertility care supported by specialized medical expertise. It strives to offer accessible and personalized treatment options tailored to each patient's unique journey. Team members are encouraged to contribute to a supportive environment where patients feel informed, respected, and hopeful throughout their care. The organization values empathy, professionalism, and a commitment to positive outcomes for every family it serves.

Role Description

This is a full-time, on-site role based in Mengio for a Cluster Manager - Patient Counselling and Case Conversion. The role involves overseeing patient counselling across multiple centers, ensuring consistent communication, education, and emotional support for individuals and couples seeking fertility treatment. The Cluster Manager will guide patients through treatment options, clarify clinical recommendations, and address questions to support informed decision-making and case conversion. Daily responsibilities include coordinating with medical and administrative teams, monitoring patient follow-up and conversion metrics, implementing standardized counselling protocols, and ensuring high-quality, empathetic patient interactions. The role also includes training and mentoring counsellors, preparing reports on patient counselling outcomes, and supporting initiatives to improve patient experience and treatment adherence.

Qualifications

• Strong skills in patient counselling, empathy, and relationship management, with the ability to communicate complex medical information in clear, accessible language.
• Experience in case conversion, patient engagement, and follow-up coordination, preferably within fertility, women's health, or broader healthcare services.
• Proficiency in team coordination, mentoring, and performance monitoring across multiple locations or units.
• Solid organizational, planning, and reporting skills, including the ability to track metrics and implement process improvements.
• Demonstrated ability to collaborate effectively with doctors, nurses, and administrative staff in a clinical setting.
• Excellent verbal and written communication skills in relevant local languages and English.
• Prior experience in healthcare or counseling roles; exposure to fertility or reproductive medicine is an advantage.
• Bachelor's degree in Psychology, Social Work, Healthcare Management, Nursing, or a related field; advanced qualifications in counselling or healthcare management are a plus.