Cluster Manager - Indian Bank - Jalandhar

Aditya Birla Sun Life Insurance; Punjab; On-site; INR 300,000 - 500,000; Full time

Job summary

Aditya Birla Sun Life Insurance in India’s Punjab region seeks a field sales professional to derive insurance business from assigned partners, persuading them to promote Birla Sun Life products and to provide pre- and post-sales service. The role focuses on meeting premium and revenue targets while navigating market volatility.

It requires ongoing interaction with channel partners, mapping key decision makers, and ensuring renewal persistency.

Qualifications

• Achieve targets (premium & revenue) with channel partners.
• Maintain continuous interaction with channel partners.
• Map key decision makers and share information with superiors.
• Ensure sales and service processes run smoothly.
• Communicate process changes effectively via training modules.
• Drive persistency targets to ensure timely renewals.
• Customer queries are resolved to maintain satisfaction.

Responsibilities

• Achieve targets and contribute to overall growth.
• Interact with channel partners regularly to align on plans.
• Carry out sales and service activities with channel partners and customers.
• Resolve customer queries and ensure timely renewals and renewals process.

Job description

Job Purpose

To derive Insurance Business from assigned Relationship/Channel partner in an area, to convince the relationship so they can convince their customer to invest in Birla Sunlife Insurance. To ensure all the pre- and post-sales support and services to the relationship as well as to the clients. Ensure not only achieving the target but also to make sure there is a consistent growth in the business every quarter.

Job Context & Major Challenges (What are the specific aspects of the job that provide a challenge to the jobholder in the context of the Unit/Zone?)

Key Challenges for the role –

• Market Volatility as BSLI predominantly sell unit linked policies
• High dependency on third party/relationships who may have their own priorities, so alignment is the key.
• Balancing between the process requirement and expectations of the Channel partners

Principal Accountabilities

Accountability

Supporting Actions

• Achieve Targets (Premium & Revenue) to contribute to overall growth of the company
• Continuous interaction with the channel partners
• Mapping all the key decision makers and ensuring that the same information is shared with the superior

Executes smooth function of the sales and other processes to maximise business potential.

• Communicate any process change or change in any rules and regulations by the help of different training module.
• Ensure that actual sales and service aspects including sales calls, issuance and complaint handling are carried out without any blocks

Execute the right method of business acquisition in order get the profitable mix for the organisation

• Scrutinise the business on regular basis and give the relevant information to superiors
• Interact with the customers through welcome calls

Achieve Persistency targets as per the company norms so that renewals take place on time

• Communicate with customers and resolve queries as and when required to ensure that renewal takes place on time