Cluster Manager - Field Service

Dishtv; Hyderabad; On-site; INR 600,000 - 840,000; Full time

Job summary

Dishtv in Hyderabad, India, is seeking a Service Network Manager to identify service needs in the zone, work with Sales & Marketing, and blueprint the service network. You will appoint service franchisees and oversee the network to ensure process adherence and high quality service.

You will drive revenue through LTR/U grade/Secondary, maintain trade relations, lead a team of field service executives for territory coverage, and ensure service centers meet company norms.

Qualifications

• Team Handling
• Analytics and Statistical skills

Responsibilities

• Identify the needs of Service in the zone in consultation with Sales & Marketing and draw a blue print of Service Network.
• Appoint Service Franchisee in accordance with the network.
• Run / manage & audit service network to ensure process adherence & thus quality service.
• Driving Revenue Generation - LTR / U grade/ Secondary
• Maintain trade relations & ensure customer satisfaction in the zone
• To drive a team of field service executive for effective territory coverage & to ensure all service centers maintain the basic company norms on service.
• Effectively manage the channel partners (SF / DCC / NDCC) appointment & management.
• Achieving 100% performance in all Service KPIs by driving service partners & periodically take actions for improving the service performance.

Skills

Team Handling

Analytics

Statistical skills

Job description

• Identify the needs of Service in the zone in consultation with Sales & Marketing and draw a blue print of Service Network.
• Appoint Service Franchisee in accordance with the network.
• Run / manage & audit service network to ensure process adherence & thus quality service.
• Driving Revenue Generation - LTR / U grade/ Secondary
• Maintain trade relations & ensure customer satisfaction in the zone
• To drive a team of field service executive for effective territory coverage & to ensure all service centers maintain the basic company norms on service.
• Effectively manage the channel partners (SF / DCC / NDCC) appointment & management.
• Achieving 100% performance in all Service KPIs by driving service partners & periodically take actions for improving the service performance.

Key Skill Sets Required:

Team Handling

Analytics and Statistical skills