Assistant Manager Service

Voltas Limited - A TATA Enterprise; Warangal; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Voltas Limited - A TATA Enterprise seeks a dedicated service operations professional to oversee franchisee service delivery, manpower, and field installations. You will guide technicians, drive AMC/spares sales, and conduct ISO-aligned installation audits across franchisees.

Regular dealer visits and safety audits form part of the role, ensuring high customer satisfaction and compliance. The role focuses on service excellence through franchisees and partners, with emphasis on audit, training,

Responsibilities

• Ensure availability of adequate manpower at each franchisee / DSC.
• Monitor service delivery to customers through franchisees / dealers with defined KPIs (RT 24-90%, DT 72-85%, productivity 5.5, repeat ratio 1, days open 1.5, daily closure 80%, NPS 87%).
• Develop and monitor dealer/franchisee service teams for field installation and service requirements.
• Guide and supervise mechanics/technicians to resolve product issues in the field.
• Drive AMC, spares and accessories sales to meet defined targets.
• Achieve AMC targets for AMC numbers TO & GM.
• Audit dealers/franchisees to ensure equipment and buffer stock according to population served.
• Conduct installation audits as per ISO Manual.
• Make regular visits to dealers, franchisees, and customers.
• Undertake franchisee visits, daily meetings, and safety audits.
• Share AMC performance with dealers and review services rendered by franchisees/dealers.
• Visit trade partners and ensure adherence to NDC.

Job description

• Ensure Availability of Adequate Manpower at each Franchisee / DSC.
• Monitoring & ensuring Service Delivery to customers through Franchisees / Dealers as per the defined RT 24 - 90%, DT 72 – 85%, Productivity 5.5, Repeat Ratio 1, Days Open 1.5 days, Daily Closure 80%, NPS 87%.
• Responsible for developing & monitoring Dealer/Franchisee’s Service Team to attend to Installation/Service requirements in the field.
• Guide/Supervise Mechanics/Technicians to resolve product related problems in the field.
• Revenue generation thru AMCs, Spares and Accessories sales as per defined targets.
• Responsible for achieving AMC targets for AMC numbers TO & GM.
• Service audit of Dealers/SSD/Service Franchisee and to ensure the availability of equipment’s and buffer stock as per population he holds.
• Conducting installation audit as per norms laid down in ISO Manual
• Regular visits to Dealers / Franchisees / customers.
• Franchisee Visits, Daily Meetings, Franchisee Audit and Safety Audits
• AMC sharing with Dealers & review of AMC service rendered by Franchisee’s & Dealers
• Conducting installation audit as per norms laid down in ISO Manual.
• Visits to Trade Partners and ensure adherence of NDC.