Cluster Manager

Kidzonia International Preschool; Indore District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Kidzonia International Preschool in Indore region is seeking a Cluster Manager to oversee multiple centers, ensuring consistent educational quality, operational excellence, and strong community engagement.

You will lead Center Heads and staff, drive admissions, monitor budgets, and ensure compliance with child safety and local regulations while delivering a premier preschool experience.

Qualifications

• Bachelor's degree in Education, Business Administration, Management, or a related field.
• Master's degree (MBA or equivalent) preferred.
• 5–8 years of experience in preschool, education, retail, hospitality, or multi-unit operations.
• Experience managing multiple locations is an advantage.

Responsibilities

• Supervise daily operations across assigned preschool centers.
• Ensure all branches follow company policies, SOPs, and safety standards.
• Conduct regular center visits and operational audits.
• Drive admissions targets across all centers.
• Develop local marketing and community engagement strategies.
• Build relationships with parents, schools, and local organizations.
• Recruit, mentor, and evaluate Center Heads and staff.
• Conduct performance reviews and provide coaching.
• Foster a positive and collaborative work culture.
• Address parent concerns promptly and professionally.
• Ensure high levels of parent satisfaction and retention.
• Organize parent interaction programs and events.
• Monitor budgets and operational expenses.
• Improve profitability while maintaining service quality.
• Track revenue, admissions, and collection targets.
• Ensure adherence to child safety, hygiene, and statutory regulations.
• Maintain required documentation and audit readiness.
• Implement health and safety protocols across all centers.

Skills

Leadership

Operations

Communication

Business dev

Problem-solving

CRM

Budgeting

MS Office

Time management

Education

Bachelor's degree

MBA preferred

5–8 years experience

Multi-location management

Job description

A Cluster Manager at Kidzonia International Preschool typically oversees the operations and performance of multiple preschool branches within a designated region. The role focuses on maintaining high educational standards, operational excellence, team development, and business growth.

Job Title

Cluster Manager – Kidzonia International Preschool

Job Summary

The Cluster Manager is responsible for managing multiple preschool centers, ensuring consistent quality in academics, operations, admissions, customer satisfaction, and compliance. The role involves working closely with Center Heads, teachers, and support staff to achieve organizational goals while delivering an exceptional preschool experience.

Key Responsibilities

Operations Management

• Supervise daily operations across assigned preschool centers.
• Ensure all branches follow company policies, SOPs, and safety standards.
• Conduct regular center visits and operational audits.

Academic Quality

• Monitor implementation of the preschool curriculum.
• Ensure high standards of teaching and learning.
• Support teacher training and professional development.

Admissions & Business Development

• Drive admissions targets across all assigned centers.
• Develop local marketing and community engagement strategies.
• Build relationships with parents, schools, and local organizations.

People Management

• Recruit, mentor, and evaluate Center Heads and staff.
• Conduct performance reviews and provide coaching.
• Foster a positive and collaborative work culture.

Parent Engagement

• Address parent concerns promptly and professionally.
• Ensure high levels of parent satisfaction and retention.
• Organize parent interaction programs and events.
• Monitor budgets and operational expenses.
• Improve profitability while maintaining service quality.
• Track revenue, admissions, and collection targets.

Compliance

• Ensure adherence to child safety, hygiene, and statutory regulations.
• Maintain required documentation and audit readiness.
• Implement health and safety protocols across all centers.

Qualifications

• Bachelor's degree in Education, Business Administration, Management, or a related field.
• Master's degree (MBA or equivalent) is preferred.
• 5–8 years of experience in preschool, education, retail, hospitality, or multi-unit operations.
• Experience managing multiple locations is an advantage.

Skills Required

• Leadership and team management
• Operations management
• Strong communication and interpersonal skills
• Business development and admissions management
• Problem-solving and decision-making
• Customer relationship management
• Budgeting and financial awareness
• Microsoft Office and reporting skills
• Time management and organizational skills

Key Performance Indicators (KPIs)

• Admissions and enrollment growth
• Parent satisfaction and retention
• Academic quality scoresStaff retention and performance
• Compliance and audit scores
• Revenue and profitability
• Operational efficiency

Working Conditions

• Frequent travel between assigned preschool centers.
• Weekend work during admissions drives, school events, or parent meetings as required.
• Full-time leadership position with responsibility for multiple locations.

This job description can be customized depending on the number of centers managed and the specific responsibilities assigned by Kidzonia International Preschool.