Cluster Manager

Ode Spa; Chennai District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Ode Spa is seeking a Cluster Spa Manager to oversee the operations of multiple spa outlets in Chennai. You will manage P&L, ensure consistent service quality, and lead a team of Spa Managers across locations.

The role requires strategic planning, revenue optimization, and strong people development to maintain brand integrity and guest satisfaction within the cluster.

Qualifications

• Multi-unit spa operations management experience overseeing several outlets and aligning them with business goals.
• Strong leadership and team development skills with the ability to coach spa managers.
• Strategic thinking with data-driven planning and market understanding.
• Proficiency in budgeting, forecasting, cost control, and revenue management.

Responsibilities

• Take ownership of P&L for all assigned spa outlets and drive profitability.
• Oversee day-to-day operations, ensuring service quality and brand standards across locations.
• Lead, coach and develop Spa Managers and teams to sustain high performance.
• Foster client relationships, monitor NPS, and address service escalations promptly.
• Collaborate with marketing to promote local campaigns and drive footfall.

Skills

Multi-unit ops

Leadership

Strategic analysis

Budgeting

Customer service

Problem solving

Job description

Job Information

• Department Name Operations
• Date Opened 04/25/2026
• Job Type Full time
• Industry Retail
• City Chennai
• State/Province Tamil Nadu
• Country India
• Zip/Postal Code 600001

Job Description

Location: Multiple Locations

Reporting To: Assistant Vice President - Sales

Role Summary

The Cluster Spa Manager is responsible for overseeing the operations, financial performance, and team management of multiple ODE Spa Wellness outlets within a designated cluster. This leadership role involves strategic planning, revenue optimization, ensuring consistent service quality, implementing wellness standards, and maintaining brand integrity across locations. The role demands a balance of operational excellence, guest satisfaction, and people development.

Key Responsibilities

1. 1. Business & Financial Management:
   • a) Take complete ownership of Profit & Loss (P&L) for all assigned outlets.
   • b) Analyze revenue reports, control costs, and implement strategies to increase profitability.
   • c) Monitor sales performance, identify trends, and drive initiatives to achieve and exceed revenue targets.
   • d) Prepare and present timely financial and operational reports to the leadership team.
2. 2. Operational Excellence:
   • a) Oversee day-to-day functioning of each spa outlet to ensure seamless guest experience and adherence to brand standards.
   • b) Ensure consistent implementation of company SOPs and wellness protocols across all locations.
   • c) Conduct regular audits to assess service quality, cleanliness, hygiene, and safety compliance.
   • d) Monitor stock and inventory levels, reduce wastage, and ensure timely procurement.
3. 3. Team Leadership & Development:
   • a) Lead, coach, and mentor Spa Managers and their teams to maintain high levels of motivation and performance.
   • b) Identify training needs and facilitate ongoing skill enhancement programs for spa staff.
   • c) Drive a culture of ownership, professionalism, and continuous improvement across the cluster.
4. 4. Guest Experience & Relationship Management:
   • a) Foster strong client relationships to enhance guest retention and satisfaction.
   • b) Monitor and improve Net Promoter Score (NPS) and address any service-related escalations promptly.
   • c) Encourage and implement feedback-driven service enhancements.
5. 5. Marketing & Brand Promotion:
   • a) Collaborate with marketing teams to conceptualize and execute local campaigns and promotions.
   • b) Drive visibility and footfall through strategic tie-ups, wellness events, and seasonal offers.
   • c) Ensure consistency in visual merchandising, promotional communication, and brand representation.

Requirements

• Multi-unit Spa Operations Management: Ability to efficiently oversee multiple outlets and align them with business goals.
• Leadership & Team Training: Strong mentoring skills with a focus on team growth and performance.
• Strategic & Analytical Thinking: Ability to plan long-term strategies backed by data and market understanding.
• Financial Acumen: Proficiency in budgeting, forecasting, cost control, and revenue management.
• Customer Service Orientation: Passionate about delivering exceptional guest experiences and handling client relationships with care.
• Problem-solving: Quick and effective decision-making in dynamic and service-oriented environments.