Cluster Manager

TLC DigiTech Pvt. Ltd.; Bengaluru Urban; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

TLC DigiTech Pvt. Ltd. in Bengaluru seeks a dynamic leader to head membership operations across hotel clusters, driving sales, revenue and profitability through strategic guest engagement.

You will champion a digital-first approach, boost member acquisition via walk-ins, partnerships, and digital enquiries, and ensure visibility of membership programs at lobby, outlets, and front desk. As a senior leader, you will coordinate with hotel teams, marketing, operations and corporate functions to

Responsibilities

• Lead membership operations across hotel clusters in Bengaluru to drive sales, revenue, and profitability.
• Drive in-hotel membership sales through strong lobby presence, guest interactions, and conversion of hotel footfalls
• Ensure high visibility of membership programs across key hotel touchpoints including lobby, outlets, and front desk
• Drive member acquisition through walk-ins, referrals, digital enquiries, partnerships, and activation initiatives
• Maximize conversion across all sales channels including in-hotel sales, voice, outbound campaigns, digital enquiries, website leads etc
• Build strong relationships with Hotel GMs and leadership teams to drive program success
• Conduct regular business reviews and performance monitoring with partner hotels
• Drive collaboration between hotel teams, marketing, operations and corporate functions
• Identify new business opportunities, local partnerships and activation opportunities within hotels
• Champion TLC DigiTech’s digital-first approach across partner hotels
• Promote digital adoption and awareness of membership platforms including website, App, online renewals and customer engagement tools within teams and hotel
• Support digital campaigns, social lead generation, influence engagement, and data‑led sales optimization
• Lead recruitment, productivity, grooming, and performance of hotel-based sales teams
• Ensure compliance with operational, audit, and customer service standards
• Maintain a strong member-first approach across all hotel operations

Job description

• Lead membership operations across hotel clusters in Bengaluru to drive sales, revenue, and profitability.


• Drive in-hotel membership sales through strong lobby presence, guest interactions, and conversion of hotel footfalls


• Ensure high visibility of membership programs across key hotel touchpoints including lobby, outlets, and front desk


• Drive member acquisition through walk‑ins, referrals, digital enquiries, partnerships, and activation initiatives


• Maximize conversion across all sales channels including in-hotel sales, voice, outbound campaigns, digital enquiries, website leads etc

Hotel Partnerships & Business Leadership

• Build strong relationships with Hotel GMs and leadership teams to drive program success


• Conduct regular business reviews and performance monitoring with partner hotels


• Drive collaboration between hotel teams, marketing, operations and corporate functions


• Identify new business opportunities, local partnerships and activation opportunities within hotels

Digital Orientation

• Champion TLC DigiTech’s digital-first approach across partner hotels


• Promote digital adoption and awareness of membership platforms including website, App, online renewals and customer engagement tools within teams and hotel


• Support digital campaigns, social lead generation, influence engagement, and data‑led sales optimization

Team Management & Operational Excellence

• Lead recruitment, productivity, grooming, and performance of hotel-based sales teams


• Ensure compliance with operational, audit, and customer service standards


• Maintain a strong member-first approach across all hotel operations