CloudLabs - Senior Salesforce Techno-Functional Consultant - Sales & Service Cloud

Careers; India; À distance; INR 2 500 000 - 4 000 000; Plein temps

Avantages offerts par ce poste

Remote work available

Medical insurance benefits

Industry leading training

Competitive pay package

Résumé du poste

CloudLabs is seeking a Senior Salesforce Techno-Functional Consultant in India to bridge business needs with technical Salesforce solutions. You will lead solution design, mentor team members, and ensure scalable Salesforce delivery across Sales Cloud and Service Cloud.

You will work closely with stakeholders, perform hands-on customization, handle integrations and data migrations, and guide demos, UAT, and training to ensure high-quality deployment.

Qualifications

• 4–5 years of professional Salesforce experience.
• Strong techno-functional background bridging business and technical solutions.
• Hands-on expertise in Sales Cloud and Service Cloud.
• Experience with data enrichment tools such as ZoomInfo is a plus.
• Experience gathering requirements and writing functional specs for scalable designs.
• Good understanding of declarative tools (Flows, Validation Rules, Reports & Dashboards).
• Exposure to integrations (REST/SOAP APIs) and basic Apex/Lightning concepts.

Responsabilités

• Partner with business stakeholders to understand requirements and translate them into designs and user stories.
• Design, configure, and optimize Sales Cloud and Service Cloud solutions.
• Hands-on customization including flows, validation rules, automation, reports, and permissions.
• Collaborate with developers on Apex, integrations, APIs, and data migrations.
• Conduct impact analysis, troubleshooting, and performance tuning.
• Lead demos, UAT support, documentation, and end-user training.
• Mentor junior team members and promote best practices.

Connaissances

Techno-functional

Sales Cloud

Service Cloud

Stakeholder management

Apex/Lightning basics

REST/SOAP APIs

Outils

ZoomInfo

DevOps tools (Gearset Copado)

Description du poste

About CloudLabs

CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT \& Business consulting services at a competitive price, to help clients realize the best value from their investments.

Within a short span, CloudLabs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative Application Development \& Managed Services enabling digital transformations, M\&A transitions, Automation \& Process-driven optimizations \& complex Integration initiatives for enterprises across the globe.

As a Strategic Planning \& Implementation Partner for global companies, CloudLabs has seen a 200% uptake in winning high-value, high-impact and high-risk projects that are critical for the business.

With offices in the US, Canada, \& India and with the team of 200+ experienced specialists, CloudLabs is now at an inflection point and ready for its next curve of progress.

What we offer

• We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize to corporate.
• Competitive pay package.
• Attractive policy, medical insurance benefits, industry leading training.
• Opportunity to work remotely is available.

Experience Required

• Minimum 5 years of experience.

Job Location

India.

Job Type

Remote.

Employment Type

Full-time.

About the Role

We are looking for a Senior Salesforce Techno-Functional Consultant who can bridge business needs with technical solutions.

You will work closely with stakeholders, lead solution design, guide implementation, and mentor team members - ensuring scalable, high-quality Salesforce delivery across Sales Cloud and Service Cloud.

Key Responsibilities

• Partner with business stakeholders to understand requirements and translate them into technical designs and user stories.
• Design, configure, and optimize Salesforce Sales Cloud and Service Cloud solutions.
• Work hands-on with customization (flows, validation rules, process automation, reports, permissions, etc.).
• Collaborate with developers on Apex, integrations, APIs, and data migrations.
• Conduct impact analysis, troubleshooting, and performance tuning.
• Lead demos, UAT support, documentation, and end-user training.
• Mentor and support junior team members; promote best practices and code/config standards.
• Ensure governance, security, and alignment with Salesforce platform limits and release updates.

Must-Have Qualifications

• 4 - 5 years of professional experience working with Salesforce.
• Strong techno-functional background - comfortable with both business processes and technical solutioning.
• Hands-on expertise in Sales Cloud and Service Cloud.
• If you have worked with Data Enrichment tools such as ZoomInfo, it will be a plus.
• Experience gathering requirements, writing functional specs, and converting them into scalable designs.
• Good understanding of declarative tools (Flows, Validation Rules, Reports \& Dashboards).
• Exposure to integrations (REST/SOAP APIs, middleware) and basic Apex/Lightning concepts.
• Experience mentoring or leading small teams or workstreams.
• Excellent communication, problem-solving, and stakeholder-management skills.

Nice to Have

• Salesforce Administrator / Platform App Builder / Sales or Service Cloud Consultant certifications.
• Experience with DevOps (Change Sets, Gearset, Copado, etc.).
• Knowledge of Agile/Scrum delivery practices.