Cloud Support Specialist

Aquila Clouds; India; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Aquila Clouds is seeking a Cloud Support Specialist to join our global support team. You will be the first line of defense for MSPs, cloud resellers, and enterprises, providing technical guidance, troubleshooting, and ensuring a seamless experience on our BillOps and FinOps platforms.

You will troubleshoot issues across engineering and product teams, provide onboarding, monitor SLAs, and craft knowledge base content to reduce recurring problems.

Qualifications

• 4-6 years in a technical support, cloud operations, or customer success role.
• Experience supporting cloud platforms (AWS, Azure, GCP) or cloud billing tools is preferred.
• Familiarity with FinOps, billing models, or MSP workflows is a big plus.
• Strong troubleshooting, analytical, and communication skills.
• Ability to manage multiple tickets and prioritize with confidence.
• Comfortable working across time zones in a fast-paced environment.

Responsibilities

• Serve as the primary contact for technical support issues via email, chat, and ticketing systems.
• Troubleshoot and resolve product-related problems, working across engineering and product teams when needed.
• Provide onboarding support and training for new customers.
• Monitor support SLAs and ensure high levels of customer satisfaction.
• Create and maintain knowledge base articles, FAQs, and support documentation.
• Identify recurring issues and elevate to product teams for improvement.

Skills

Cloud platforms (AWS, Azure, GCP)

Troubleshooting

Customer success

FinOps knowledge

Communication

Time-zone flexibility

Tools

Support ticketing systems

Billing tools

Job description

Job Description

Aquila Clouds is seeking a customer-obsessed and cloud-experienced Cloud Support Specialist to join our global support team. In this role, you'll be the first line of defense for our customers - MSPs, cloud resellers, and enterprises - providing technical guidance, troubleshooting assistance, and ensuring a seamless experience on our BillOps and FinOps platforms. If you have a strong understanding of cloud technologies and a knack for solving complex issues with a smile, this is your opportunity to be part of a fast-growing company that's redefining the future of cloud financial operations.

Key Responsibilities

• Serve as the primary contact for technical support issues via email, chat, and ticketing systems.
• Troubleshoot and resolve product-related problems, working across engineering and product teams when needed.
• Provide onboarding support and training for new customers.
• Monitor support SLAs and ensure high levels of customer satisfaction.
• Create and maintain knowledge base articles, FAQs, and support documentation.
• Identify recurring issues and elevate to product teams for improvement.

Requirements

• 4-6 years in a technical support, cloud operations, or customer success role.
• Experience supporting cloud platforms (AWS, Azure, GCP) or cloud billing tools is preferred.
• Familiarity with FinOps, billing models, or MSP workflows is a big plus.
• Strong troubleshooting, analytical, and communication skills.
• Ability to manage multiple tickets and prioritize with confidence.
• Comfortable working across time zones in a fast-paced environment.

About Aquila Clouds

Aquila Clouds is at the forefront of Cloud and AI Management, transforming how modern enterprises and service providers control and optimize their cloud spend. Our cloud financial management platforms, FinOps and BillOps, empower organizations with unmatched capabilities in Budget Control, Observability, Chargeback, Optimization, and Usage-Based Billing. Founded in 2020, we've rapidly grown into a global force, trusted by over 100 customers across the US, India, and the Middle East. Whether you're an enterprise, a cloud reseller, or an MSP, our AI-driven solutions deliver the clarity and control needed to thrive in a cloud-first world. With headquarters in California and offices in Pune and Dubai, our leadership team brings 200+ years of collective experience from industry giants like Oracle, VMware, and H2O.ai. Backed by recognition from Gartner and Everest Group - and powered by our pioneering FinOps AI, ChatGenie - Aquila Clouds is rewriting the rules of cloud financial operations. We're not just keeping up with the future - we're building it.