Cloud Services Operations Engineer, Associate-3

Parametric Technology (India) Private Limited; Gurgaon; On-site; INR 600,000 - 900,000; Full time

Job summary

Parametric Technology (India) Private Limited in Gurgaon is seeking a Cloud Delivery Engineer to maintain and upgrade PTC Cloud portfolio solutions. You will install customer change packages, validate compatibility, and deploy PTC Applications with supporting third-party software.

Responsibilities include OS patching with Infra and DB upgrades, SSL certificate renewal, and container management with Docker and Kubernetes across development to production environments.

Qualifications

• Hands-on experience with Windchill PLM and related data management
• Strong Linux command line and scripting skills
• Experience with cloud platforms (Azure, AWS)
• Familiarity with SSL certificates and TLS configurations

Responsibilities

• Install customer change packages and validate compatibility with PTC Applications
• Define procedures to install or deploy PTC Applications and third-party software
• Resolve configuration issues independently to optimize performance
• Coordinate OS patching with Infrastructure teams and validate results
• Troubleshoot SSL-related issues and manage certificates on Apache/Tomcat
• Support Docker containers and Kubernetes deployments across environments
• Monitor and ensure application availability across development to production

Skills

Windchill PLM

Linux

Cloud providers

SSL/TLS

Troubleshooting

Docker

Kubernetes

Java/JS

Apache

Tools

Docker

Kubernetes

Salesforce

ServiceNow

Oracle

MSSQL

Windchill PDMLink

Windchill CAD Data

Job description

Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Your Team

You will be part of team responsible for executing the technical deliverables of the PTC Cloud delivery functions and create innovation for the PTC Cloud Portfolio Solutions You will be part of application maintenance team, work on OS patching with Infra and DB upgrade, SSL certificate renewal, installation of some mandatory patch. Members of the Cloud Technical Track combine strong PTC product knowledge and Public Cloud expertise and security standards to meet or exceed customer expectations. This team based in Gurgaon works closely with cross-functional group of professionals across the globe.

Day to Day activities.

Exhibit independence and though leadership when installing customer change packages. Validate the compatibility of PTC Application and its supporting 3rd Party Software Define the optimal procedure to install or deploy PTC Applications and its supporting 3rd Party Software. Independently resolve issues and makes decisions pertaining to the configuration of PTC Applications and its supporting 3rd party software to optimize performance by exhibiting independence for resolution of issues and proactively making configuration changes. Ability to work with Infra to get the OS patch updated and perform the validation steps with high accuracy. Troubleshoot SSL-related issues such as certificate mismatch, expired certificates, incomplete certificate chains, and TLS configuration problems. Install and configure certificates on Apache, Tomcat, web servers, load balancers, and other application components. Manage and support Docker containers and containerized applications across development, non-production, and production environments. Perform Kubernetes cluster administration, including deployments, upgrades, configuration, health checks, and troubleshooting. Monitor pods, nodes, services, deployments, and application availability.

Preferred Experience:

0-2 years of hands-on experience with Windchill PLM, Linux and Cloud Providers. Familiarity with at least one of the major Cloud providers technology stack (Azure, AWS ). Must have skills Administration skills in Windchill PDMLink Windchill CAD Data management and visualization Advance command line Linux and scripting Skills DB ,Oracle and MSSQL knowledge Java, JS & Basic Apache Awareness/Experience using a Ticketing System like Salesforce or Service Now Understanding of Cloud and Support stack Strong, proven diagnostic and Troubleshooting Skills Excellent problem-solving and communication skills, in particular with the customer. Excellent Communication Skills; Verbal and Written Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here.

PTC is a global software company powering how products are designed, built, serviced, and operated across industries like Aerospace & Defense, Industrial, Automotive, MedTech, Electronics, and High Tech. We are bold thinkers who collaborate as one team to deliver meaningful customer outcomes. Grounded in our values-Customers Matter, PTC for All, Team PTC, Purposeful Innovation, and Be Bold, we're shaping a smarter, more sustainable, connected future.