Cloud Engineer II

Jobgether; India; Remote; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Remote work from India

Full-time employment

Job summary

Jobgether, on behalf of our partner, seeks a Cloud Engineer II in India to manage AWS cloud infrastructure for production and non-production environments. You will handle Level 2 incidents, investigate root causes, and drive incident, problem, and change management while aligning with ITIL practices and SLAs.

The role requires 4–5 years of hands-on AWS experience, AWS certifications, Linux/Windows troubleshooting, and strong networking knowledge.

Qualifications

• 4–5 years of hands-on AWS cloud infrastructure support and operations.
• AWS Certified Solutions Architect – Associate mandatory.
• AWS Certified SysOps Administrator – Associate is a plus.

Responsibilities

• Manage and support customer AWS cloud infrastructure across production and non-production environments.
• Handle Level 2 technical incidents involving medium to complex infrastructure issues.
• Troubleshoot and resolve issues across AWS compute, storage, networking, databases, security, and other cloud services.
• Monitor infrastructure health, availability, capacity, and performance to maintain operational stability.
• Perform root cause analysis and implement corrective measures to prevent recurring incidents.
• Own assigned technical tickets and service requests, ensuring resolution within SLAs.
• Coordinate with Level 1, Level 3, and other technical teams to resolve escalated issues.

Skills

AWS

Linux

Windows

Incident management

ITSM tools

Customer support

Networking

Cloud security

Tools

ServiceNow

Jira Service Management

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Cloud Engineer II based in India.

As a Cloud Engineer II, you will play a key role in managing, supporting, and maintaining customer cloud infrastructure within dynamic, enterprise-level environments. You will focus primarily on AWS cloud operations, ensuring the reliability, availability, security, and performance of production and non-production systems. Working on Level 2 technical incidents, you will investigate complex infrastructure issues, identify root causes, and implement effective solutions. You will also contribute to incident, problem, and change management while ensuring service-level agreements are consistently met. The role involves close collaboration with international customers and cross-functional technical teams to deliver reliable cloud services. This is an excellent opportunity for an experienced cloud professional who enjoys hands-on troubleshooting, technical ownership, and customer-focused service delivery.

Accountabilities:

• Manage and support customer AWS cloud infrastructure across production and non-production environments.
• Handle Level 2 technical incidents involving medium to complex infrastructure issues, ensuring timely resolution.
• Troubleshoot and resolve issues across AWS compute, storage, networking, databases, security, and other cloud services.
• Monitor infrastructure health, availability, capacity, and performance to maintain operational stability.
• Perform root cause analysis and implement corrective measures to prevent recurring incidents.
• Execute break-fix activities to restore services, minimize downtime, and maintain business continuity.
• Own assigned technical tickets and service requests, ensuring resolution within established service-level agreements (SLAs).
• Manage customer-approved infrastructure changes, including configuration updates, resource provisioning, and troubleshooting.
• Participate in major incident management, technical escalations, and ITIL-based incident, problem, and change management processes.
• Maintain accurate ticket updates, technical documentation, and detailed resolution records.
• Work directly with global customers to understand infrastructure challenges and provide timely updates on incidents, changes, and service requests.
• Participate in customer calls, technical discussions, and service review meetings when required.
• Coordinate with Level 1, Level 3, and other technical teams to resolve escalated and complex technical issues.

Requirements:

• Minimum of 4-5 years of hands-on experience in AWS cloud infrastructure support and operations.
• Mandatory AWS Certified Solutions Architect – Associate certification.
• AWS Certified SysOps Administrator – Associate certification is an additional advantage.
• Strong practical knowledge of AWS services, including:
  • Compute: EC2, Auto Scaling, Elastic Load Balancing, and AMIs.
  • Storage: S3, EBS, EFS, and Storage Gateway.
  • Networking: VPC, subnets, route tables, Internet Gateway, NAT Gateway, Security Groups, NACLs, Route 53, VPN, and Direct Connect.
  • Databases: RDS, Aurora, and DynamoDB.
  • Monitoring: CloudWatch, CloudTrail, and AWS Config.
  • Security and Identity: IAM, KMS, AWS Organizations, and AWS Systems Manager.
  • Backup and Recovery: AWS Backup, EBS Snapshots, and disaster recovery solutions.
  • High Availability: Multi-AZ architecture, Auto Scaling, and fault-tolerant infrastructure.
• Proven experience supporting production AWS environments, preferably within managed services or enterprise support environments.
• Demonstrated ability to independently investigate and resolve medium to complex infrastructure incidents and break-fix issues.
• Good understanding of Linux and Windows operating system troubleshooting.
• Solid knowledge of TCP/IP, DNS, routing, firewalls, VPNs, and cloud networking concepts.
• Experience using IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or similar platforms.
• Experience supporting international customers across different geographical regions and time zones.
• Strong analytical, troubleshooting, and problem-solving skills, with a practical, hands-on approach to technical challenges.
• Excellent written and verbal communication skills, with the ability to explain technical issues clearly.
• Strong sense of ownership, accountability, and customer service.
• Ability to work independently, manage competing priorities, and perform effectively in a 24/7 support environment.
• A proactive mindset, with the ability to drive incidents through to resolution while minimizing unnecessary escalations.

Benefits:

• Full-time employment opportunity.
• Remote working arrangement from India.
• Opportunity to work with enterprise-level AWS cloud infrastructure and international customers.
• Exposure to complex cloud environments and large-scale infrastructure operations.
• Opportunities to develop advanced AWS troubleshooting and cloud operations expertise.
• Collaboration with experienced technical professionals and cross-functional teams.
• Professional growth through hands-on experience with cloud technologies, enterprise support, and managed services.
• Inclusive and collaborative working environment that values innovation, expertise, accountability, and teamwork.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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