Cloud Administrator

True Tech Professionals; Delhi; On-site; INR 420,000 - 780,000; Full time

Job summary

True Tech Professionals is seeking a hands-on Technical Support Administrator to provide L1 support for a production OpenStack private cloud. 2–3 years of experience, strong Linux fundamentals and OpenStack expertise are required.

You will monitor platform health, handle incidents, and perform routine provisioning in a 24x7 rotational shift environment. Ideal candidates will be proficient with OpenStack services (Nova, Cinder, Glance, Keystone), OpenStack CLI, Horizon, and ticketing tools such

Qualifications

• 2–3 years hands-on experience in OpenStack, cloud infrastructure or virtualization.
• Working knowledge of OpenStack services: Nova, Cinder, Glance, Keystone.
• Hands-on with OpenStack CLI and ability to read service logs for troubleshooting.
• Strong Linux administration skills (RHEL/CentOS).
• Experience with ticketing tools: ServiceNow, Remedy or Jira Service Management.
• Basic Shell scripting knowledge and incident management skills.

Responsibilities

• Monitor OpenStack platform health, service status and alerts across the environment.
• Acknowledge and respond to alerts within defined SLAs.
• Handle incidents and service requests through ticketing tools, including logging, categorization, initial diagnosis and resolution.
• Provision and manage virtual machines, flavours, images, volumes, security groups, key pairs and floating IPs using Horizon and OpenStack CLI.
• Perform routine operational activities and first-level troubleshooting of networking, storage and compute issues.
• Escalate issues beyond L1 to L2 with complete documentation and diagnostics.
• Maintain shift handover notes and update knowledge-base documentation.
• Support scheduled maintenance, patching and upgrade activities under L2 supervision.

Skills

OpenStack

Linux administration

Shell scripting

Incident management

Communication

Education

RHCSA certification

Tools

OpenStack CLI

Horizon

ServiceNow

Remedy

Jira Service Management

Monitoring tools (Prometheus Grafana Zabbix Nagios)

Job description

Technical Support Administrator – OpenStack

Role Summary

We are looking for a Technical Support Engineer with 2–3 years of experience to provide L1 support for a production OpenStack private cloud environment.

The role involves monitoring platform health, handling incidents and service requests, performing routine cloud provisioning and operational activities, troubleshooting first-level issues, and escalating complex issues to the L2 team with complete diagnostic details.

The ideal candidate should have hands‑on experience with OpenStack, Linux, KVM, basic networking, virtualization and ticketing tools and should be comfortable working in a 24x7 rotational shift environment.

Key Responsibilities

• Monitor OpenStack platform health, service status and alerts across the environment.
• Acknowledge and respond to alerts within defined SLAs.
• Handle incidents and service requests through ticketing tools, including logging, categorization, initial diagnosis and resolution.
• Provision and manage virtual machines, flavours, images, volumes, security groups, key pairs and floating IPs using Horizon and OpenStack CLI.
• Perform routine operational activities such as:
• Instance start/stop
• Instance resize
• Snapshot creation
• Perform first-level troubleshooting of:
• Network connectivity issues
• Volume attachment issues
• Console access issues
• Check the status of core OpenStack services and perform service restarts as per documented procedures.
• Follow defined SOPs, runbooks and operational procedures.
• Escalate issues beyond L1 scope to L2 with complete troubleshooting and diagnostic information.
• Maintain accurate shift handover notes and update knowledge-base documentation.
• Support scheduled maintenance, patching and upgrade activities under L2 supervision.
• Work effectively within a 24x7 rotational shift support model.

Required Skills

• 2–3 years of hands‑on experience in OpenStack, cloud infrastructure, virtualization or a comparable platform.
• Working knowledge of OpenStack services:
• Nova – Compute
• Cinder – Block Storage
• Glance – Images
• Keystone – Identity
• Hands‑on experience with OpenStack CLI.
• Ability to read service logs and perform first-level troubleshooting.
• Strong fundamentals in Linux administration, preferably RHEL/CentOS.
• Knowledge of Linux processes, services, file systems, users and permissions.
• Basic networking knowledge including TCP/IP, VLANs, subnets, routing, DNS and firewall rules.
• Understanding of KVM and virtualization concepts.
• Experience working with ticketing tools such as ServiceNow, Remedy or Jira Service Management.
• Basic Shell scripting knowledge.
• Strong incident management, troubleshooting and communication skills.

Good to Have

• RHCSA or Red Hat OpenStack certification.
• Exposure to Ceph storage.
• Experience with monitoring and observability tools such as Prometheus, Grafana, Zabbix or Nagios.
• Previous experience in a 24x7 rotational or shift‑based production support environment.
• Exposure to OpenShift or other private cloud platforms.

Candidate Profile

The ideal candidate is a hands‑on L1 Technical Support / Infrastructure Support professional with strong Linux fundamentals and practical exposure to OpenStack or similar virtualization/cloud platforms. The candidate must be comfortable working onsite in Noida and in 24x7 rotational shifts.