CLM AI Implementation Manager and Run Administrator

DHL; Maharashtra; On-site; Confidential; Full time

Benefits offered by this job

Great opportunity to work for the big‑

International and virtual environment

Flexibility and learning opportunities

Tempting compensation and benefits

Job summary

DHL Group is seeking a CLM and S2C specialist in Mumbai, India to lead global roll-outs, governance, and system administration of CLM tools. You will drive configuration, testing, and automation initiatives, working with procurement, IT, and external providers to improve efficiency and risk management.

You will partner with cross-functional teams to implement AI-powered enhancements and maintain governance across CLM templates and metadata in a fast-paced, international environment.

Qualifications

• Bachelor degree in business administration, IT, or related field.
• 3–5 years of procurement digitalization experience.
• Experience with CLM platforms is required.

Responsibilities

• Lead CLM governance and tool configurations.
• Manage global CLM roll-outs, migrations, and onboarding.
• Coordinate with procurement and IT for change requests and incident handling.
• Drive automation initiatives using AI and LCNC tools.
• Groom metadata, templates, and governance across CLM modules.

Skills

Contract Lifecycle Management

S2C processes

Analytical skills

Project management

Communication skills

MS Office

Power Automate

Automation tools

Education

Bachelor's degree

Master's degree

Tools

Sirion Labs

Jaggaer

CLM platforms

Job description

About DHL Group and Procurement:

DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

About DHL Group and Procurement:

DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

DHL Corporate Procurement is a trustworthy business partner that builds a competitive ecosystem for the DHL Group – SUSTAINABLE, AGILE, CONNECTED, FORWARD LOOKING. We transform the way DHL Group is sourcing products, systems and services from external partners, leveraging modern digital tools and technologies. Our global procurement team is our biggest asset and by focusing on clear priorities, we drive tangible value for our colleagues. As our business keeps growing, we want you in our APAC region.

Ready to immerse yourself in the exciting world of Procurement? Join the team and bring your expertise on board! As part of DHL Group, you will be working with a global network of Procurement colleagues and benefit from a wide range of development opportunities.

We are looking for an immediate, full-time, permanent position in APAC at Mumbai, India.

Job Purpose:

• Lead the global roll-out and operational administration of Contract Lifecycle Management (CLM) solutions within the Source-to-Contract (S2C) landscape. Drive successful deployment, user adoption, and continuous improvement of CLM tools and integrations, ensuring compliance with procurement standards and policies. Act as the primary point of contact for system administration, run support, and change management, delivering service excellence.
• Own the end-to-end configuration workstream by consolidating local requirements into standardized processes. Document business requirements with BPOs and translate them into automated tool workflows. Serve as the subject matter expert for functional, integration, and user acceptance testing of the CLM application.
• Focus on optimizing contract management and S2C processes through AI-powered tools and automation. Play a key role in enhancing efficiency, reducing risk, and strengthening overall contract management capabilities.

Your tasks:

CLM application governance

• Translate stakeholder requirements (legal, procurement, business) into scalable technical solutions.
• Advise business process experts on tool-supported solutions to meet functional needs.
• Lead end-to-end functional and integration testing, including scenario design and execution for CLM features.
• Analyze current contract management processes and workflows to identify automation and efficiency opportunities.

Roll-out Management

• Execute global CLM roll-outs, including testing, migration, and stakeholder onboarding.
• Coordinate within Procurement the release management, change requests, and incident handling to ensure business continuity.
• Develop and deliver training materials and user documentation in collaboration with other workstreams to drive adoption.

Run Administration

• Act as system administrator for CLM applications, managing configurations, workflows, and integrations. In charge of the application governance.
• Monitor system performance, manage ticket triage, and implement measures to reduce incidents.
• Conduct service reviews and ensure SLA compliance for support activities.

Continuous Improvement & Governance

• Collaborate with cross-functional teams to identify process optimization opportunities.
• Maintain governance of templates, clauses, and metadata in CLM systems.
• Drive automation initiatives and apply AI/LCNC tools to enhance efficiency.
• Explore and define use cases of new/additional CLM modules

Stakeholder Management

• Act as liaison between Global Project Managers, Business Process Owners, IT teams, and external providers.
• Build strong cross-functional relationships and influence adoption of best practices.
• Coach stakeholders on advanced automation and contract AI solutions; propose improvements for system usage and process efficiency.
• Represent Procurement in technical alignments at the CLM platform level.

Your profile:

• Strong knowledge of Contract Lifecycle Management and S2C processes.
• Expert knowledge in configuring and testing contract lifecycle management tool
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Ability to manage complex projects in a global environment with minimal supervision.
• Outstanding communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and with the ability to present technical details to a non-technical audience
• Proficiency in MS Office, integration technologies, and automation tools (Power Automate).
• Fluent in English;
• Strong understanding of contract management processes, including contract analysis, extraction, and lifecycle management.
• High self-motivation, solution-oriented thinking and creativity
• Ability to stay up to date with industry trends and emerging technologies in CLM, AI and automation.
• Service mindset to continuously delivery excellent service.

Experience Level:

• More than 3–5 years in procurement digitalization, CLM/eSourcing tools
• Hands-on experience with CLM platforms (e.g., Sirion Labs, Jaggaer).
• Proven track record in managing IT projects in matrix organization and support processes.
• Strong project management skills, with the ability to lead and drive initiatives from conception to implementation and within scope/costs/quality.
• Experience in change management and training end users of CLM applications/S2C tools.

Education Level:

Bachelor degree, ideally also Master degree (preferably in business administration, IT, Data Science, Technology, science) or equivalent

We offer:

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting Compensation and benefits

DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.