Clinical Payments Specialist

Worldwide Clinical Trials; India; On-site; INR 600,000 - 900,000; Full time

Job summary

Worldwide Clinical Trials is seeking a Clinical Payments Specialist to manage global investigator payments for assigned studies. The role involves end-to-end payments setup, deployment, management and close-out, ensuring alignment with Clinical Trial Agreements and budgets.

Responsibilities include data collection, budget analysis, monthly reporting, reconciliations, audits and serving as the primary contact for investigator queries, with a focus on accuracy and customer service.

Qualifications

• Excellent written and verbal communication skills.
• Ability to work independently and as a team member.
• Strong interpersonal skills in a fast-paced environment.
• Advanced MS Office skills: Word, Access, Excel, PowerPoint, Publisher.
• Knowledge of ICH, GCP and FDA/EU regulations as applicable.
• Fluency in English, both written and spoken.
• Energetic, diligent and customer-oriented.
• At least 2 years’ CRO/Pharma experience in data entry, data validation, or contracts.

Responsibilities

• End-to-end management of global Investigator payments for assigned studies.
• Collect information from teams/systems on a timely basis and align payments with contracts.
• Analyze budgets and payment schedules; prepare stakeholder reports.
• Maintain monthly payment reports detailing paid/unpaid sites.
• Perform payment reconciliations and forecast budget needs.
• Participate in audits/inspections and client/project meetings.
• Serve as primary contact for Investigator queries and issue resolution.
• Identify and address underpayments/overpayments trends.

Skills

Excellent communication

Interpersonal skills

Independent work

Team collaboration

Customer-oriented

Strong MS Office

English proficiency

Education

Bachelor's degree in relevant field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Microsoft Publisher

Job description

Job Description

Who we are

We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

Why Worldwide

We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day.Join us!

*SUMMARY: The Clinical Payments Specialist is a full-time position responsible for end to end management of global Investigator payments for assigned studies*.* The Clinical Payments Specialist **is responsible for the set-up, deployment, management and close-out of the study payments solution**RESPONSIBILITIES: *_Tasks may include but are not limited to:_Responsibilities include end to end management of global Investigator payments for assigned studies including:Collection of information from all teams/systems/tools wherever needed on a timely and proactive basisUnderstand global contract terms, budgets and payment schedules, ensuring that payments to investigative sites are aligned with the Clinical Trial Agreement.Analysis and presentation of data in a required fashion to various stakeholdersAct as a Channel between the Sites/Clinical research teams interacting with the sites and other functional LeadersPerform payment reconciliations at mandated intervals.Complete analysis of budgeted versus actual spend for assigned projects and any other reporting needs as required. Review and discuss with project team.Develop and provide budgetary forecasts for project teams for investigator paymentsDevelop and distribute consolidated monthly payments reports detailing the status of paid/unpaid sites in assigned study(s)Participate in client, and project team meetingsPrepare, participate in and follow up on audits / inspectionsParticipate in all required applicable trainingsPoint contact for all Investigator related queries on assigned studies.Identify trends in underpayment/overpaymentsEvaluate trends and works towards resolution and improvement of revenue cycle processesWork with financial and clinical departments collaborativelyResearch and identify payment discrepancies from various sourcesProvide high level of customer service to both internal customers from the global WCT organisation and external sites and sponsorsPerform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.*OTHER SKILLS AND ABILITIES: *Excellent written and verbal communication skillsAbility to work independently and as a team memberStrong interpersonal skills in a fast-paced and rapidly changing environmentAbility to exercise independent judgment with sensitivity to decisions requiring supervisory approvalAbility to handle multiple tasks, including rapid response in generating new documents, forms and toolsStrong organizational skills, including ability to develop naming conventions and filing architectureAdvanced skills in MS Office applications including Microsoft Word, Access, Excel, PowerPoint and Publisher.Knowledge and understanding of ICH, GCP and FDA or EU directive regulations (as applicable) as well as local regulatory requirementsExcellent spoken and written English skills as well as fluency of the language of the country of locationEnergetic, diligent, customer-oriented*REQUIREMENTS:*At least 2 years’ experience with a CRO/Pharma Company in a relevant job involving qualitative data entry, data validation in Finance, Project Management or Contracts is preferredFour year college curriculum or university degree ORTwo year college curriculum and one or more years’ experience in office administration or similar position, ORSkill sets and proven performance equivalent to aboveEnglish, written and spoken, advanced levelPromotion to the next level is not automatic based on years of experience. Personnel are evaluated on proven competency, level of responsibility, and ability to work independently.

We love knowing that someone is going to have a better life because of the work we do.

Worldwide is an equal opportunity employer that is committed to enabling professionals from all backgrounds and experiences to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We know that when our employees feel appreciated and included, they can be more creative,innovative,and successful. We’reon a mission to hire thevery bestand are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We provide equal employment opportunities to all employees and applicants regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or other class protected by applicable law.