Client Support - Fixed Term (12 Months)

HSBC; Delhi; On-site; INR 450,000 - 650,000; Full time

Job summary

HSBC Global Asset Management India Private Limited in Delhi invites an experienced professional to join the team for a fixed-term contract. You will handle investor and distribution services, liaise with providers, and ensure timely reporting and compliance.

The role emphasizes client service and regulatory adherence in a fast-paced environment. Candidates should have mutual fund market knowledge, NISM VA certification, and strong communication skills.

Qualifications

• Good understanding of mutual fund/security markets.
• NISM VA certification.
• Strong verbal and written communication, teamwork and interpersonal skills.
• Ability to work in a client-facing role with a service mindset.
• Graduate with 1+ year in a client-facing role handling service/query.
• Knowledge of local language is a plus.

Responsibilities

• Ensure timely and error-free reporting of transactions at the Investor Service Centre.
• Manage customer communications for timely resolution.
• Excel in distribution services & investor services with focus on corporate customers.
• Interface with service providers and highlight discrepancies promptly.
• Suggest process improvements and contribute to customer delight.
• Comply with regulatory requirements for the job profile.
• Contribute to knowledge management within the team.
• Assist with recruitment/contingency/leave planning
• Ensure compliance with process manuals and FIM
• Excel in monthly reporting processes

Skills

Mutual fund markets

NISM VA cleared

Communication skills

Client-facing

Graduate degree

Customer service experience

Education

Graduate degree

Job description

Brand: HSBC

Area of Interest: Asset and Wealth Management

Role Workstyle: Office Worker

Date: 18 Sept 2026

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Descriptor:

We are currently seeking an experienced professional to joinThe Global Asset Managementteam for Fixed Term Contract.

• To ensure timely and error-free reporting of transactions received at the Investor Service Centre.
• Manage customer communication effectively to have timely resolution
• Excel in distribution services & investor services with special focus on corporate customers
• Have close interface with service providers and highlight any discrepancies of gaps noticed in a timely manner
• Explore and process efficiency suggestions and contribute to achieving customer delight
• Comply with applicable regulatory requirements on qualifications required for the job profile
• Contribute to the knowledge management initiative of the customer service team.
• Contribution to recruitments / contingency / leave planning
• Ensure compliance with the process manual and FIM
• Excel in the monthly reporting process

Qualifications

• A good understanding of mutual fund/security markets
• NISM VA cleared with valid certification
• Good verbal and written communication, team and interpersonal skills
• The inclination to work in a client-facing role, with a bent of mind for ‘service’
• Graduate / minimum 1 plus yearsofexperience in a client-facing role involving Service, Query Handling
• Knowledge of local language will be an advantage.

The location for this role is Delhi, India.

Note:

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

Eligibility Criteria

• Pro-tip :Familiarity with AI-enabled tools is an advantage.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by HSBC relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Global Asset ManagementIndia Private Limited