Client Support - Fixed Term (12 Months)

HSBC; Delhi Cantonment; On-site; INR 500,000 - 700,000; Full time

Job summary

HSBC Global Asset Management India Private Limited in Delhi invites applications for an experienced professional to join the Global Asset Management team on a fixed term contract. The role emphasizes accurate transaction reporting, clear client communication, and compliant distribution and investor services for corporate customers.

You will interface with service providers, support monthly reporting, and contribute to knowledge management and process improvements while upholding regulatory

Qualifications

• Good understanding of mutual fund and security markets.
• NISM VA certification is required.
• Strong verbal and written communication, teamwork and interpersonal skills.
• Client-facing role experience preferred, with service attitude.

Responsibilities

• Ensure timely and error-free reporting of transactions.
• Manage customer communication to achieve timely resolutions.
• Excel in distribution and investor services for corporate clients.
• Interface with service providers and flag discrepancies promptly.
• Propose efficiency improvements and contribute to customer satisfaction.
• Adhere to regulatory requirements and job qualifications.
• Contribute to knowledge management within the customer service team.
• Assist in recruitment/contingency/leave planning.
• Ensure compliance with process manuals and FIM.
• Excel in monthly reporting processes.

Skills

Mutual fund markets

Client facing

Communication skills

Teamwork

Education

Graduate degree

NISM VA certification

Job description

Some Careers Open More Doors Than Others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Descriptor

We are currently seeking an experienced professional to joinThe Global Asset Managementteam for Fixed Term Contract.

Principal Responsibilities

• To ensure timely and error-free reporting of transactions received at the Investor Service Centre.
• Manage customer communication effectively to have timely resolution
• Excel in distribution services & investor services with special focus on corporate customers
• Have close interface with service providers and highlight any discrepancies of gaps noticed in a timely manner
• Explore and process efficiency suggestions and contribute to achieving customer delight
• Comply with applicable regulatory requirements on qualifications required for the job profile
• Contribute to the knowledge management initiative of the customer service team.
• Contribution to recruitments / contingency / leave planning
• Ensure compliance with the process manual and FIM
• Excel in the monthly reporting process

Qualifications

• A good understanding of mutual fund/security markets
• NISM VA cleared with valid certification
• Good verbal and written communication, team and interpersonal skills
• The inclination to work in a client-facing role, with a bent of mind for ‘service’
• Graduate / minimum 1 plus yearsofexperience in a client-facing role involving Service, Query Handling
• Knowledge of local language will be an advantage.

The location for this role is Delhi, India.

Note

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision‑making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritise work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

Eligibility Criteria

• Pro-tip : Familiarity with AI-enabled tools is an advantage.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by HSBC relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Global Asset Management India Private Limited