Client Support Associate

Insuserve-1; Visakhapatnam; On-site; INR 167,000 - 234,000; Full time

Job summary

Venture Informatrix in Visakhapatnam, India is seeking energetic customer service professionals for night shifts. You will engage with prospective and existing clients, clearly communicating value propositions in fluent English, and maintain detailed logs in the CRM.

A confident phone presence, active listening, and the ability to nurture leads through careful follow-up are essential to convert inquiries into satisfied customers.

Qualifications

• Strong command over spoken and written English (neutral or clear accent)
• Minimum 1 year of experience in customer service or similar role
• Confident phone presence and ability to engage clients in conversation
• Excellent listening, persuasion, and interpersonal skills
• Basic computer literacy (MS Office, email, CRM tools)
• Ability to work independently and meet deadlines

Responsibilities

• Handle inbound inquiries and provide relevant information to clients.
• Maintain accurate call logs, customer details, and follow-up schedules in CRM.
• Follow up on leads and nurture them until conversion.
• Maintain a positive, helpful, and professional tone in all communications.

Job description

Visakhapatnam, India | Posted on 10/12/2026

Venture Informatrix is a next-generation Insurance BPO service provider that blends deep insurance domain knowledge with cutting-edge Artificial Intelligence. We help insurance agencies, brokers, MGAs, and carriers streamline operations, enhance productivity, and scale efficiently—all while reducing operational costs and improving customer satisfaction.

With a global delivery model and AI-driven automation at the core, we deliver transformative back-office and front-office support services tailored to the insurance industry's evolving needs.

Job Description

We are looking for confident, motivated, and professional individuals to join our team. The ideal candidate should have excellent English communication skills, a confident phone presence, and the ability to engage potential and existing clients professionally.

Requirements

• NIGHT SHIFT ONLY
• Clearly communicate value propositions and service benefits in fluent, confident English.
• Handle inbound inquiries and provide relevant information to clients.
• Maintain accurate call logs, customer details, and follow-up schedules in CRM.
• Follow up on leads and nurture them until conversion.
• Maintain a positive, helpful, and professional tone in all communications.

Requirements

• Strong command over spoken and written English (neutral or clear accent).
• Minimum 1 year of experience in customer service, or a similar role.
• Confident phone presence and ability to engage clients in conversation.
• Excellent listening, persuasion, and interpersonal skills.
• Basic computer literacy (MS Office, email, CRM tools).
• Ability to work independently and meet deadlines.