Client Support Administrator

TradeZero India; Bhopal; On-site; INR 350,000 - 500,000; Full time

Job summary

TradeZero India in Bhopal is seeking a Client Support Administrator for a full-time on-site role. You will handle client inquiries, troubleshoot trading platform issues, and maintain records of interactions to ensure timely follow-ups and high customer satisfaction.

Ideal candidates have strong communication, CRM experience, and the ability to work in a fast-paced financial services environment, with a focus on building lasting client relationships.

Qualifications

• Strong written and verbal communication skills.
• Analytical skills to evaluate client issues and provide solutions.
• Customer support and client relations experience to build lasting relationships.
• Experience in client support roles, preferably in financial services.
• Proficiency with CRM tools and software.
• Ability to work in a fast-paced team environment.
• Bachelor's degree in Business, Finance, or related field preferred.

Responsibilities

• Provide exceptional customer support to clients.
• Address client inquiries, resolve concerns, and build sustainable relationships.
• Troubleshoot platform issues and assist clients with trading platforms.
• Maintain detailed records of customer interactions and timely follow-ups to enhance satisfaction.

Skills

Clear communication

Analytical thinking

Customer relations

CRM experience

Team collaboration

Technical troubleshooting

Bachelor's degree preferred

Education

Bachelor's degree in Business/Finance or related field

Tools

CRM software

Job description

“Built by Active Traders, For Active Traders”, TradeZero was founded in 2015 by a team that leveraged decades of collective operating and trading experience to build a next-generation trading platform tailored to the needs of the ever-growing community of sophisticated traders.

With broker dealers in the Bahamas, US and Canada, we offer retail traders low-to-no-cost stock trading and direct market access to U.S. equities and equity options via online trading platforms. TradeZero’s innovative features and capabilities for stock shorting accommodate all types of retail traders, especially the active trader.

Our customers choose us for our suite of advanced desktop, web-based and mobile trading platforms, professional-grade market access, sophisticated trading tools and our 24x7 live customer service.

Role Description

This is a full-time on-site position located in Bhopal for a Client Support Administrator. The responsibilities include providing exceptional customer support, addressing client inquiries, resolving concerns, and building sustainable relationships. The role involves assisting clients with trading platforms, troubleshooting technical issues, maintaining detailed records of customer interactions, and ensuring timely follow-ups to enhance customer satisfaction.

Qualifications

• Strong Written and Verbal Communication skills to effectively communicate with clients and internal teams
• Analytical Skills to evaluate client issues, provide solutions, and ensure smooth access to trading platforms
• Customer Support and Client Relations skills to offer superior service and build lasting client relationships
• Relevant experience in client support roles, preferably in financial services, is a plus
• Proficiency in using customer relationship management (CRM) tools and software
• Ability to work collaboratively in a team environment and adapt to a fast-paced setting
• Bachelor's degree in Business, Finance, or a related field preferred