Client Success Manager - 3

Zieo Pharma; Dadri; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Zieo Pharma seeks a senior CSM-III / Account Manager to lead high-value client relationships and ensure operational excellence across global teams. This role combines strategic account management with execution to drive satisfaction, retention, and growth.

You will own inside sales for Healthcare, Public Sector, Enterprise, and Mid-Market accounts, coordinate inventory, pricing, RFPs, onboarding, and digital enablement across Zones platforms, while ensuring accurate billing and contract

Qualifications

• Experience - Minimum 8 years.
• Graduation in any discipline.
• Exposure to medium to large-scale projects.
• Operational Excellence: for managing day-to-day operations, provide backup for Sales roles, and ensure accurate billing of GSCaaS services.
• Compliance & Reporting exposure: for ensuring contract compliance, accurate documentation, and timely reporting to stakeholders.

Responsibilities

• Account Ownership: Lead high-touch client relationships as the primary contact for operational and strategic needs.
• Segment-Specific Focus: Own Inside Sales for Healthcare, Public Sector, Enterprise, and Mid-Market accounts without a dedicated Sales AE.
• CSM-III: Focus on operational excellence for ZBS/GAM accounts, including inventory, pricing, and project coordination.
• Client Development: Expand client relationships through strategic planning, stakeholder engagement, and Zones sales methodology.
• Client Onboarding: Ensure smooth onboarding using digital tools and maintain catalogs and pricing profiles.
• Lead & RFP Management: Convert leads promptly and manage RFPs, including OEM engagement and product alternatives.
• Digital Enablement: Drive client adoption of Zones platforms like Zones Assist, Zones Connect, IntelliPlan, and myZones.
• Inventory & Standards Management: Maintain zero distressed inventory, manage standards, and coordinate across US/CA and global teams.
• Cadence & Collaboration: Participate in structured routines like daily huddles and feedback sessions to align with leadership and drive performance.

Skills

Account management

Strategic planning

Stakeholder engagement

Operational excellence

Education

Bachelor's degree

Tools

Zones platform suite

Job description

Job Summary

The CSM-III / Account Manager is a senior-level role responsible for managing high-value, complex client accounts. This role combines strategic account management with operational excellence to drive client satisfaction, retention, and growth.

Responsibilities

• Account Ownership: Lead high-touch client relationships, acting as the primary point of contact for all operational and strategic needs.
• Segment-Specific Focus: Account Manager: Own Inside Sales responsibilities for Healthcare, Public Sector, Enterprise, and Mid-Market accounts without a dedicated Sales AE.
• CSM-III: Focus on operational excellence for ZBS/GAM accounts, including inventory, pricing, and project coordination.
• Client Development: Expand client relationships through strategic planning, stakeholder engagement, and Zones sales methodology.
• Client Onboarding: Ensure smooth onboarding using digital tools and maintain accurate catalogs and pricing profiles.
• Lead & RFP Management: Convert leads promptly and manage RFPs, including OEM engagement and product alternatives.
• Digital Enablement: Drive client adoption of Zones platforms like Zones Assist, Zones Connect, IntelliPlan, and myZones.
• Inventory & Standards Management: Maintain zero distressed inventory, manage standards, and coordinate across US/CA and global teams.
• Cadence & Collaboration: Participate in structured routines like daily huddles and feedback sessions to align with leadership and drive performance.

Qualifications

• Experience - Minimum 8 years.
• Education - Graduation in any discipline.
• Exposure to medium to large-scale projects.
• Operational Excellence: for managing day-to-day operations, provide backup for Sales roles, and ensure accurate billing of GSCaaS services.
• Compliance & Reporting exposure: for ensuring contract compliance, accurate documentation, and timely reporting to stakeholders.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.